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Sykes Business Services Of India Interview Questions, Process, and Tips

Updated 22 Jul 2024

Top Sykes Business Services Of India Interview Questions and Answers

View all 14 questions

Sykes Business Services Of India Interview Experiences

Popular Designations

51 interviews found

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Why this job selected
  • Ans. This job seteled in my life
  • Answered by Alle Saivamshi
  • Q2. How do you work
  • Ans. My stritli and properly doing
  • Answered by Alle Saivamshi

Interview Preparation Tips

Interview preparation tips for other job seekers - This inerview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills.

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Discussing about the work

Interview Preparation Tips

Interview preparation tips for other job seekers - If there any possible the confirmation of job only contact me....on last Sunday I came from far to attend the interview but in interview they said you have failed..so please understand my problem..

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Chat assesment was done, written communication skill

Round 3 - One-on-one 

(2 Questions)

  • Q1. Kind of CX you handle
  • Ans. 

    I handle a customer experience focused on personalized interactions and seamless omni-channel communication.

    • Implementing customer journey mapping to identify pain points and improve touchpoints

    • Leveraging data analytics to personalize customer interactions and anticipate needs

    • Utilizing AI chatbots for quick and efficient customer support

    • Training staff on empathy and active listening skills to enhance customer satisfacti

  • Answered by AI
  • Q2. Aggressive, escalations, churning nd retaining

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication is the key

Senior Executive Interview Questions asked at other Companies

Q1. If oneday the men power is very less due to some problem and lode is more that day as a senior Exucative, how will u handle your team ?
View answer (56)

I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

It's an online skill test of ur English with various slides which included passage writting, filling the blanks with exact words, selecting the grammatically correct sentence for the given situation, followed by typing test.

Round 3 - Aptitude Test 

It's about how you view at things in general. Multiple options will be given to you and you have to choose any one of them, which are all right but shows your view to them. Also the mathematical questions which are generic.

Round 4 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly I would suggest you to not try at Sykes, as it is the shittiest organization you would ever come across. Rest, you are good to go with interview it's damn easy!

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
View answer (3)

Sykes Business Services Of India interview questions for popular designations

 Customer Service Executive

 (7)

 Voice Process Executive

 (4)

 Customer Service Associate

 (4)

 Customer Service Representative

 (4)

 Chat Process

 (3)

 Non Voice Customer Care Executive

 (2)

 Customer Support Executive

 (2)

 BPO Executive

 (2)

NON Voice Interview Questions & Answers

user image Anonymous

posted on 7 May 2021

I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and detail-oriented individual with a strong background in customer service.

    • Customer service experience

    • Strong attention to detail

    • Motivated and dedicated

    • Excellent communication skills

  • Answered by AI
  • Q2. What is the difference between hard work and smart work?
  • Ans. 

    Hard work is putting in effort and time, while smart work is finding efficient ways to achieve the same results.

    • Hard work involves dedicating a lot of time and effort to complete a task.

    • Smart work focuses on finding innovative and efficient methods to accomplish the same task.

    • Hard work may lead to exhaustion and burnout, while smart work promotes productivity and work-life balance.

    • An example of hard work is studying fo...

  • Answered by AI
  • Q3. You got a situation where you have to take the right decision but it would have affected your friendship?
  • Ans. 

    I would prioritize making the right decision over my friendship.

    • Explain the importance of making the right decision

    • Consider the potential consequences of not making the right decision

    • Communicate openly and honestly with the friend about the situation

    • Seek a compromise or alternative solution if possible

    • Evaluate the long-term impact on the friendship

  • Answered by AI
  • Q4. What are your career objectives?
  • Ans. 

    To advance my career in the non-voice industry and develop my skills in communication and problem-solving.

    • To excel in my role and contribute to the success of the organization

    • To enhance my communication skills and become an effective communicator

    • To develop strong problem-solving abilities and handle challenges efficiently

    • To continuously learn and grow in the non-voice industry

    • To eventually take on leadership roles and

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was on phone.The first round was a telephonic round which was pretty easy.After that next day there was a chat assessment on hangout where the hr asks us some questions gives situation in which I did pretty well I was confident that I will clear that round and I did clear the round.After that there was a phone call with Hr she asked me some question and I answered the questions with confidence and next day I got a call that I got selected.This was my first ever interview.

NON Voice Interview Questions asked at other Companies

Q1. You got a situation where you have to take the right decision but it would have affected your friendship?
View answer (9)

Get interview-ready with Top Sykes Business Services Of India Interview Questions

Clerk Typist Interview Questions & Answers

user image Anonymous

posted on 31 Mar 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Secure ang genuine successful running cimpany

Jobs at Sykes Business Services Of India

View all

I applied via Company Website and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Before leaving organization what is ur experience
  • Ans. I would share all my communications skills before leaving the organization and proud to work at international base and I learn new things in new base of organization
  • Answered by Jp Jack

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview is regarding ur self and make sure that u introduce yourself and you're background skills and etc and many examples of practical life..

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Job experience and skills and policies

Interview Preparation Tips

Interview preparation tips for other job seekers - Your telling answers properly and your resume take and go

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)

I applied via Naukri.com and was interviewed in Aug 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Chat round through Hangout

Round 3 - Assignment 

A assignment to write an essay

Round 4 - Voice round 

(2 Questions)

  • Q1. JAM, Communication skills check
  • Q2. Skills previous experience education family background
Round 5 - Behavioral 

(1 Question)

  • Q1. Skills some real life based customer service tricky question

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and be genuine in answers, If you have any issues let the manager knows about it

Like if you have any previous experience and on notice period or want to join with next round of let them know they will help you in every possible way

Customer Service Representative Interview Questions asked at other Companies

Q1. 4) What is the difference between BPO and KPO?
View answer (3)

Clerk Typist Interview Questions & Answers

user image Anonymous

posted on 27 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Secure and well performance job security work from home

Sykes Business Services Of India Interview FAQs

How many rounds are there in Sykes Business Services Of India interview?
Sykes Business Services Of India interview process usually has 3-4 rounds. The most common rounds in the Sykes Business Services Of India interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for Sykes Business Services Of India interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sykes Business Services Of India. The most common topics and skills that interviewers at Sykes Business Services Of India expect are Customer Service, bpo, Communication Skills, international bpo and voice process.
What are the top questions asked in Sykes Business Services Of India interview?

Some of the top questions asked at the Sykes Business Services Of India interview -

  1. You got a situation where you have to take the right decision but it would have...read more
  2. What are the supply from wor...read more
  3. Is money success for you? Expl...read more
How long is the Sykes Business Services Of India interview process?

The duration of Sykes Business Services Of India interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sykes Business Services Of India Interview Process

based on 11 interviews

Interview experience

3.6
  
Good
View more

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Sykes Business Services Of India Reviews and Ratings

based on 698 reviews

3.4/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

3.1

Salary

3.3

Job security

3.2

Company culture

3.0

Promotions

3.3

Work satisfaction

Explore 698 Reviews and Ratings
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