Sykes Business Services Of India Bpo Sales Executive Interview Questions and Answers

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Tell me about yourself.
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Q1. What do you understand by customer support executive?
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Q2. How much calls can you take in a day?
Ans. 
I can take around 50-60 calls in a day depending on the complexity of the issues.
• I prioritize the urgent calls first

• I take breaks in between calls to avoid burnout

• I ensure that each call is resolved satisfactorily

• I keep track of the number of calls taken and time spent on each call
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Q3. How good are you in convincing a customer?
Ans. 
I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.
• I listen carefully to the customer's concerns and empathize with their situation.

• I provide clear and concise explanations of the benefits of our products or services.

• I offer alternative solutions if the customer is not satisfied with the initial proposal.

• I remain calm and professional even in difficu...read more
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Q4. How good are you in de escalation?
Ans. 
I am very good in de escalation.
• I listen actively and empathetically to the customer's concerns.

• I remain calm and composed, even in difficult situations.

• I offer solutions and alternatives to the customer's problem.

• I apologize for any inconvenience caused and assure the customer that their issue will be resolved.

• I follow up with the customer to ensure their satisfaction.

• For example, when a customer was upset about a del...read more
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Q5. Why should I hire you?
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Q1. Repeat perfectly what you hear
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Tell me something about your previous experience

Q1. Are you comfortable to work in BPO, night shift, work uder pressure, and complete given target
Ans. 
Yes, I am comfortable working in a BPO, night shift, under pressure, and meeting targets.
• I have previous experience working in a BPO environment and handling night shifts.

• I am accustomed to working under pressure and have developed effective strategies to manage stress.

• I have a track record of consistently meeting or exceeding targets in my previous roles.

• I am flexible and adaptable to different work schedules and can
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Q1. What do you know about process you are about to work?
Ans. 
The process involves providing customer support and resolving their issues.
• The customer service executive is responsible for handling customer inquiries, complaints, and requests.

• They need to have a good understanding of the company's products or services.

• They should be able to effectively communicate with customers and provide solutions to their problems.

• The process may involve using various communication channels suc...read more
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