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Sykes Business Services Of India Bpo Sales Executive Interview Questions and Answers

Updated 7 Dec 2022

Sykes Business Services Of India Bpo Sales Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What are the different dpos? What is Bpo? Name same different department of bpo
  • Ans. 

    Bpo stands for Business Process Outsourcing. Different departments of Bpo include customer service, technical support, sales, and back-office operations.

    • Bpo refers to the outsourcing of non-primary business activities to a third-party provider.

    • Different departments of Bpo include customer service, technical support, sales, and back-office operations.

    • Customer service department deals with customer queries and complaints...

  • Answered by AI
  • Q2. What is the different dpos
  • Ans. 

    DPOS stands for Delegated Proof of Stake. It is a consensus algorithm used in blockchain technology.

    • DPOS is a consensus algorithm used in blockchain technology.

    • It involves a group of delegates who are elected by the community to validate transactions and create new blocks.

    • Delegates are responsible for maintaining the network and are rewarded for their work.

    • DPOS is considered to be more efficient and faster than other c...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Sykes Business Services Of India Bpo Sales Executive interview:
  • City are village different
Interview preparation tips for other job seekers - Bpo non-voice and only chat process
What is the role

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Recruitment Consultant and was interviewed before Oct 2017. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. PI and Work Experience.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous Work experience.

Round: Operations
Experience: Was asked to talk with operations manager.

General Tips: Be honest and work efficiently . To the point.
Skills: Communication, Communication, Communication And Confidence, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

Interview Questionnaire 

1 Question

  • Q1. Why Minacs ? Salary Expectation ?
  • Ans. 

    Minacs offers a supportive work environment with opportunities for growth and development.

    • Minacs has a reputation for providing excellent customer support services

    • The company values employee satisfaction and offers training programs for career advancement

    • I believe Minacs aligns with my career goals and values

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Aptitude, Reasoning, Navigation Skill test

Interview Questionnaire 

1 Question

  • Q1. Basic questions like Name, Address, Birth date, qualification and work experience

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.


I applied via Referral and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self and challenges that i did

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Customer satisfaction how can you provide.
  • Ans. 

    Customer satisfaction can be provided by understanding their needs, providing prompt and effective solutions, and maintaining a positive and empathetic attitude.

    • Listen actively to customers and understand their concerns

    • Respond promptly and provide effective solutions

    • Maintain a positive and empathetic attitude

    • Personalize the customer experience

    • Follow up to ensure customer satisfaction

    • Continuously improve customer suppor...

  • Answered by AI
  • Q2. If customer is angry how can you make him understand
  • Q3. Details about your last working, salary package etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Yeah it was good.

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant 

(4 Questions)

  • Q1. Can you rearrange the sentences on basic given parts of sentences?
  • Ans. 

    Yes, I can rearrange the sentences on basic given parts of sentences.

    • I have experience in rearranging sentences to improve clarity and coherence.

    • I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

    • For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.

  • Answered by AI
  • Q2. Can you repeat sentences you hear?
  • Ans. 

    Yes, I can repeat sentences I hear.

    • As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.

    • Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.

    • For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'

  • Answered by AI
  • Q3. Can you repeat paragraph you hear in brief?
  • Ans. 

    Yes, I can repeat a paragraph I hear in brief.

    • I have good listening skills and can summarize information accurately.

    • I can ask clarifying questions to ensure I understand the main points.

    • For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.

  • Answered by AI
  • Q4. Can you answer common sense questions?
  • Ans. 

    Yes, I can answer common sense questions.

    • Yes, I have the ability to answer common sense questions.

    • I can use my knowledge and logical thinking to provide accurate answers.

    • I have experience in handling customer queries and providing solutions.

    • I can provide examples to support my answers if needed.

  • Answered by AI
Round 3 - Client Interview 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven ability to handle difficult customers and resolve issues

    • Proficient in using customer service software and tools

    • Received multiple positive customer feedback and recognition

    • Implemented new customer service str...

  • Answered by AI
  • Q2. Are you comfortable to work in BPO? Why you want to join this company?
  • Ans. 

    Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.

    • I have prior experience working in a BPO and I am familiar with the work environment and processes.

    • I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.

    • I have researched about this company and I am impressed...

  • Answered by AI
  • Q3. Tell me some basics about process you are about to hire.
  • Ans. 

    The process we are hiring for is a customer service executive role.

    • The role involves providing assistance and support to customers.

    • Responsibilities include answering customer inquiries, resolving complaints, and processing orders.

    • Excellent communication and problem-solving skills are required.

    • Experience in handling customer interactions and using customer service software is preferred.

    • The candidate should be able to wo...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • Favorite festival
  • Your Hobbies
  • Your country
  • Mumbai
  • Yourself
Interview preparation tips for other job seekers - Never speak wrong confidently in front of client, especially about process basics. You can tell that you are not aware about it, given training you will manage it.

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Q2. What do you want this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and stay positive

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Q2. Why you want to join tech Mahindra
  • Q3. What's your memorable day of your life

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

Sykes Business Services Of India Interview FAQs

How many rounds are there in Sykes Business Services Of India Bpo Sales Executive interview?
Sykes Business Services Of India interview process usually has 2 rounds. The most common rounds in the Sykes Business Services Of India interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Sykes Business Services Of India Bpo Sales Executive interview?

Some of the top questions asked at the Sykes Business Services Of India Bpo Sales Executive interview -

  1. What are the different dpos? What is Bpo? Name same different department of b...read more
  2. What is the different d...read more

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