Sykes Business Services Of India Chat Support Executive Interview Questions and Answers

Q1. IN AMCAT CONCENTRIX CHAT PROCESS YOU HAVE TO WRITE AN ESSAY IN 400 WORDS
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Q2. WHAT WILL YOU DO IF YOU WERE A BATMAN FOR A DAY
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Q1. THEY WILL ASK 5 QUESTION ABOUT YOU/ YOU QUALIFICATIONS AND GENERAL MOSTLY QUESTION WITH WARUM UND WAS, THEN YOU HAVE TO TRANSLATE 5 SENTENCE OF ENGLISH TO GERMAN
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Q1. I AM ABOUT TO GIVE THIS ROUND WISH ME LUCK
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Q1. First round was assesment
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Q2. Communication (chat)
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The question given by them are very interesting. And HR department is pretty awesome.

Q1. Waiting for operational round
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Q1. Say 4 to 5 lines on music ?
Ans. 
Music is a universal language that evokes emotions and connects people through rhythm, melody, and lyrics.
• Music has the power to uplift moods and evoke strong emotions.

• It can serve as a form of self-expression and a way to communicate feelings.

• Different genres of music cater to diverse tastes and preferences.

• Music can bring people together, create memories, and inspire creativity.

• Examples: Classical music, rock, pop, j
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Q1. What you think about women safety in india?
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Women safety in India is a complex issue with various challenges and concerns.
• Women safety in India is a matter of serious concern.

• There are several factors contributing to the lack of safety for women in India, including cultural norms, gender inequality, and inadequate law enforcement.

• Instances of violence against women, such as rape, domestic violence, and harassment, are prevalent.

• Women often face challenges in acc...read more
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Q1. Self introduction work experience
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Q1. How I will manage my job and study.
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Q2. Why I left my previous organization?
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Q3. What are my hobbies?
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Q4. When I Travelled last time?
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Q1. Previous experience related
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Q2. What was the roll
Ans. 
The role of a Chat Support Executive involves providing assistance and resolving customer queries through online chat platforms.
• Providing timely and accurate responses to customer inquiries

• Resolving customer complaints and issues

• Offering product or service information

• Maintaining a positive and professional attitude

• Escalating complex issues to higher levels of support
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Q1. Self introduction
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Q1. About experience and confidence
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Q1. About Yesterday routine
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Q2. About introduction of yourself
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Q3. Your most memorable day or about home city
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Mac test and knowledge test and voice test

Q1. Manager round about you
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Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.
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Q1. Tell me about yourself?
Ans. 
Experienced chat support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat support for various products and services

• Proficient in using chat support software and CRM systems

• Excellent written communication skills with a focus on customer satisfaction

• Ability to multitask and prioritize customer inquiries effectively

• Proven track record of resolving custom
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Q2. Sell me a laptop
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Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.
• High-performance processor for fast multitasking

• Sleek and lightweight design for portability

• Long-lasting battery for all-day use

• High-resolution display for crisp visuals

• Ample storage space for all your files and applications
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Aptitude test consist of a topic on which we have to write an essay. I written the essay in 200 to 250 words.

Their was the test that consist of the questions of English. The score of this round is very important in this interview process.

Q1. What is your work experience?
Ans. 
I have 3 years of experience in customer service roles, including 1 year specifically in chat support.
• 3 years of customer service experience

• 1 year dedicated to chat support

• Handled customer inquiries, issues, and complaints via chat platform

• Provided technical support and troubleshooting assistance

• Maintained high customer satisfaction ratings
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Q2. Why did you left that job
Ans. 
Seeking better growth opportunities and work-life balance.
• Opportunity for career advancement was limited in previous job

• Desire for a better work-life balance

• Seeking a more challenging role
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