IntouchCX BSS Support Engineer Interview Questions and Answers

They ask about the advantages and disadvantages of social media. For some panels, the interviewer suggested that candidates choose their own topic.

Q1. Tell me about yourself
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Q1. Normal introduction
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Q2. Career Objectives and experience
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My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. Why you are looking for a new job now?
Ans. 
Seeking new challenges and growth opportunities in a supportive environment.
• Looking to expand my skill set and knowledge in a new role

• Interested in working with a different team or company culture

• Seeking better work-life balance or career advancement

• Want to contribute to a company that aligns with my values and goals
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Q2. Why you become interested in our company?
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Q1. What is SOLID principle
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SOLID is a set of principles for designing software that promotes maintainability, extensibility, and reusability.
• S - Single Responsibility Principle: A class should have only one reason to change.

• O - Open-Closed Principle: Software entities should be open for extension but closed for modification.

• L - Liskov Substitution Principle: Subtypes must be substitutable for their base types.

• I - Interface Segregation Principle:...read more
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Q2. Use of joins in sql
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Joins in SQL are used to combine rows from two or more tables based on a related column between them.
• Joins are used to retrieve data from multiple tables in a single query

• Common types of joins include inner join, left join, right join, and full outer join

• Joins are performed using the JOIN keyword and specifying the related columns

• Joins can be used to fetch data based on matching values or non-matching values between ta
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Q1. Explain current project and role
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How exicutive will solve the problems of customer and typing test

On one topic which management will give. We need to talk for the topic with 150words

Q1. Normal regular questions
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Q1. What can you contribute to the company
Ans. 
I can contribute my technical skills, problem-solving abilities, and strong communication skills to help improve customer satisfaction and resolve technical issues efficiently.
• Strong technical skills in troubleshooting hardware and software issues

• Excellent problem-solving abilities to quickly identify and resolve technical issues

• Effective communication skills to provide clear and helpful instructions to customers

• Abilit...read more
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Q2. Why did you choose to apply bpo
Ans. 
I chose to apply to BPO because of the opportunity to work in a fast-paced environment and develop my communication skills.
• Opportunity to work in a fast-paced environment

• Develop communication skills

• Interest in customer service and problem-solving
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Question answering from basic computer knowledge, aptitude test

To check mental health and physiology health

Anything about their experiences or their lives.
To test the talkative nature of candidate

Q1. Tell about yourself. To test the capacity of candidate attention, talkative,nature.
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Q1. Final round for selection
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