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Alorica Technical Support Associate Interview Questions and Answers

Updated 4 Jul 2024

Alorica Technical Support Associate Interview Experiences

1 interview found

Technical Support Associate Interview Questions & Answers

user image Anonymous

posted on 4 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What can you contribute to the company
  • Ans. 

    I can contribute my technical skills, problem-solving abilities, and strong communication skills to help improve customer satisfaction and resolve technical issues efficiently.

    • Strong technical skills in troubleshooting hardware and software issues

    • Excellent problem-solving abilities to quickly identify and resolve technical issues

    • Effective communication skills to provide clear and helpful instructions to customers

    • Abilit...

    • Answered by AI
    Add your answer
  • Q2. Why did you choose to apply bpo
  • Ans. 

    I chose to apply to BPO because of the opportunity to work in a fast-paced environment and develop my communication skills.

    • Opportunity to work in a fast-paced environment

    • Develop communication skills

    • Interest in customer service and problem-solving

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t use po and opo

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Interview Tips & Stories
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lemonysmith
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works at
Infosys
How to Get Interviews Despite a 3-Month Notice Period?
I am currently working at Infosys and have a three-month notice period. I feel that mentioning this is affecting my chances of getting interview calls. How can I get interviews scheduled despite this? Any tips or strategies would be helpful!
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Interview questions from similar companies

Technical Support Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 3 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. VPN , Explain in terms of IT?
  • Ans. 

    VPN is a technology that allows secure access to a private network over a public network like the internet.

    • VPN stands for Virtual Private Network

    • It encrypts data to ensure secure communication over public networks

    • It allows remote users to access private network resources securely

    • Common types include SSL VPN, IPsec VPN, and PPTP VPN

    • Answered by AI
    Add your answer
  • Q2. How to resolve the issue of a computer while turn on?
  • Ans. 

    To resolve the issue of a computer not turning on, check power connections, troubleshoot hardware components, and perform a power cycle.

    • Check power connections to ensure the computer is receiving power

    • Troubleshoot hardware components such as the power supply, motherboard, and RAM

    • Perform a power cycle by unplugging the computer, holding the power button for 30 seconds, then plugging it back in and turning it on

    • Check for...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare some basics of Technical Support.

Skills evaluated in this interview

Technical Support Associate Interview Questions & Answers

Foundever user image Anonymous

posted on 27 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basic computer knowledge
    • Add your answer
  • Q2. General hardware and software
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing a team of support tech

    • Answered by AI
    Add your answer
  • Q2. Where do you stay
  • Ans. 

    I currently stay in a rented apartment in downtown area.

    • I stay in a rented apartment

    • Located in downtown area

    • Close to public transportation

    • Nearby grocery stores and restaurants

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Lucid interview

Technical Support Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 3 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Design Test 

(1 Question)

  • Q1. It's a easy writing test
    • Add your answer
Round 2 - Aptitude Test 

Technical skill, General knowledge

Technical Support Associate Interview Questions & Answers

IntouchCX user image DEEKSHA D

posted on 12 Feb 2022

I applied via Naukri.com and was interviewed in Jan 2022. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. What are your strengths and weaknesses?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
  • Q5. If I'm ok with the shift.
    • Add your answer
Round 3 - Assignment 
Round 4 - Aptitude Test 

Online test.

Round 5 - Aptitude Test 

I had a online test which included Grammar language and comprehension and Typing speed .

Round 6 - Behavioral 

(2 Questions)

  • Q1. Introduction and Few technical questions
    • Add your answer
  • Q2. Technical questions and few general Mental ability check.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all Ease you're self. Be your self you don't have to lie on about anything. N Yeah Don't worry at all about the outcome. Just chill n get over it. Haha if not one you have other.

Technical Support Associate Interview Questions & Answers

TTEC India user image Anonymous

posted on 23 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Basic details about the computer like speed test, ping test

Round 3 - One-on-one 

(2 Questions)

  • Q1. Questionnaire round by manager
    • Add your answer
  • Q2. About yourself?
    • Add your answer

Technical Support Associate Interview Questions & Answers

Teleperformance user image Prince Beniwal

posted on 3 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself??
  • Ans. 

    I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Certified in ITIL and CompTIA A+

    • Previous experience working in a fast-

    • Answered by AI
    Add your answer
  • Q2. Yesterday routine???
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. VPN , what is VPN ??
    • Add your answer
  • Q2. About troubleshooting??
    • Add your answer

Technical Support Associate Interview Questions & Answers

Foundever user image Mohammed Rayyan Masood Siddiqui

posted on 6 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in what you speak and that'll do the trick.
For example, Elaborate on the answer to the question so that you can make the person understand that you are aware of the question instead of just replying few words which describe the answer.
Always remember it's an interview, not the end of the world.
You either get the job or you gain knowledge for your next interview, so it's a win-win situation.
As for tips and tricks, practise speaking by yourself in front of the mirror by asking yourself questions that might pop up during the interview so that you are much more confident and can be assured.
Sleep well, eat well and just go for it, there's nothing to lose!
Hope this helps.
Good luck Seekers!

Technical Support Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 15 Apr 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

The aptitude test was pretty challenging.

Round 3 - HR 

(3 Questions)

  • Q1. Mostly asks about yourself, your background and basic stuff about you to know you more.
    • Add your answer
  • Q2. About family background
    • Add your answer
  • Q3. Education and certification
    • Add your answer
Round 4 - Technical 

(3 Questions)

  • Q1. About the domain study you're applying for
    • Add your answer
  • Q2. Few questions about the skills that they are looking for
    • Add your answer
  • Q3. Few basic knowledge about the skills you've mentioned and they are looking for
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Technical Support Associate interview:
  • Communication Skills
  • Confidence
  • constable activities
  • Stability Studies
  • Convincing Power
Interview preparation tips for other job seekers - There’s so much to do during a job search: update your resume, track and log where you’ve applied and who you need to follow up with, and growing your network. It can be overwhelming.

Technical Support Associate Interview Questions & Answers

Teleperformance user image burugu santhosh kumar

posted on 29 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About different customer queries
    • Add your answer
Round 2 - Aptitude Test 

Typing grammer coll in the blanks

Round 3 - Technical 

(2 Questions)

  • Q1. About technology
    • Add your answer
  • Q2. About products and Instagram
    • Add your answer
More about working at Alorica

Alorica Interview FAQs

How many rounds are there in Alorica Technical Support Associate interview?
Alorica interview process usually has 1 rounds. The most common rounds in the Alorica interview process are HR.

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Alorica Technical Support Associate Reviews and Ratings

based on 1 review

1.0/5

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1.0

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1.0

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1.0

Salary

1.0

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1.0

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1.0

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1.0

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