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Alorica Technical Support Associate Interview Questions and Answers

Updated 4 Jul 2024

Alorica Technical Support Associate Interview Experiences

1 interview found

Technical Support Associate Interview Questions & Answers

user image Anonymous

posted on 4 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What can you contribute to the company
  • Ans. 

    I can contribute my technical skills, problem-solving abilities, and strong communication skills to help improve customer satisfaction and resolve technical issues efficiently.

    • Strong technical skills in troubleshooting hardware and software issues

    • Excellent problem-solving abilities to quickly identify and resolve technical issues

    • Effective communication skills to provide clear and helpful instructions to customers

    • Abilit...

    • Answered by AI
    Add your answer
  • Q2. Why did you choose to apply bpo
  • Ans. 

    I chose to apply to BPO because of the opportunity to work in a fast-paced environment and develop my communication skills.

    • Opportunity to work in a fast-paced environment

    • Develop communication skills

    • Interest in customer service and problem-solving

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t use po and opo

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Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 2 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 3 - One-on-one 

(5 Questions)

  • Q1. What do you understand by customer support executive?
    • Add your answer
  • Q2. How much calls can you take in a day?
  • Ans. 

    I can take around 50-60 calls in a day depending on the complexity of the issues.

    • I prioritize the urgent calls first

    • I take breaks in between calls to avoid burnout

    • I ensure that each call is resolved satisfactorily

    • I keep track of the number of calls taken and time spent on each call

    • Answered by AI
    Add your answer
  • Q3. How good are you in convincing a customer?
  • Ans. 

    I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

    • I listen carefully to the customer's concerns and empathize with their situation.

    • I provide clear and concise explanations of the benefits of our products or services.

    • I offer alternative solutions if the customer is not satisfied with the initial proposal.

    • I remain calm and professional even in difficu...

    • Answered by AI
    Add your answer
  • Q4. How good are you in de escalation?
  • Ans. 

    I am very good in de escalation.

    • I listen actively and empathetically to the customer's concerns.

    • I remain calm and composed, even in difficult situations.

    • I offer solutions and alternatives to the customer's problem.

    • I apologize for any inconvenience caused and assure the customer that their issue will be resolved.

    • I follow up with the customer to ensure their satisfaction.

    • For example, when a customer was upset about a del...

    • Answered by AI
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  • Q5. Why should I hire you?
    • Add your answer
Round 4 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support Executive interview:
  • Covid
  • Hobbies
  • Intrests
Interview preparation tips for other job seekers - Be confidence in you answer, avoid mumbling, avoid taking time to answer the question of customer maximum just take 45 seconds. Keep smiling in the whole interview, ask questions and clarity of question if you don't answer, use simple words in explaining

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 22 Nov 2020

I applied via Naukri.com and was interviewed in Oct 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you want me to hire you, as we have more candidates who are better than you?
    • View 15 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to tell all my friends that, be confident in yourself, and express your opinions and thoughts to interveiwer clearly.

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 11 Mar 2021

I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Customer satisfaction how can you provide.
  • Ans. 

    Customer satisfaction can be provided by understanding their needs, providing prompt and effective solutions, and maintaining a positive and empathetic attitude.

    • Listen actively to customers and understand their concerns

    • Respond promptly and provide effective solutions

    • Maintain a positive and empathetic attitude

    • Personalize the customer experience

    • Follow up to ensure customer satisfaction

    • Continuously improve customer suppor...

    • Answered by AI
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  • Q2. If customer is angry how can you make him understand
    • View 31 more answers
  • Q3. Details about your last working, salary package etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Yeah it was good.

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 2 Nov 2021

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

Customer Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 22 May 2020

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your previous job experience
    • Add your answer
  • Q2. How did u send your lockdown
    • Add your answer
  • Q3. Tell me about yourself
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Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 May 2022

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why you are looking for this job ,why you choose this place and designation ,what are you weaknesses
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence , speak in a pleasant and good manner ,dress well and show your personality ,be answerable to each and every question ,if unable then can deny in a polite manner thats all

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 19 Mar 2018

Interview Questionnaire 

1 Question

  • Q1. Why Minacs ? Salary Expectation ?
  • Ans. 

    Minacs offers a supportive work environment with opportunities for growth and development.

    • Minacs has a reputation for providing excellent customer support services

    • The company values employee satisfaction and offers training programs for career advancement

    • I believe Minacs aligns with my career goals and values

    • Answered by AI
    Add your answer

Interview Preparation Tips

Round: Test
Experience: Aptitude, Reasoning, Navigation Skill test

Customer Support Executive Interview Questions & Answers

Teleperformance user image

posted on 3 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 2 - Assignment 

Na

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple , communication should be fluent and be confident 😎

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 3 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Basic questions like tell me about your self and hobbies etc, what we called methi in english and why apple is red
    • Add your answer
  • Q2. Tell me about yourself?
    • Add your answer
  • Q3. Roles and responsibility of previous job
    • Add your answer
  • Q4. What you mean by Customer support executive?
  • Ans. 

    A customer support executive is a professional who provides assistance and resolves issues for customers.

    • Customer support executives are responsible for addressing customer inquiries, complaints, and requests.

    • They provide information about products or services, troubleshoot technical issues, and offer solutions.

    • They may communicate with customers through various channels such as phone, email, chat, or social media.

    • Cust...

    • Answered by AI
    Add your answer
  • Q5. Why do we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent while speaking English and give your best
More about working at Alorica

Alorica Interview FAQs

How many rounds are there in Alorica Technical Support Associate interview?
Alorica interview process usually has 1 rounds. The most common rounds in the Alorica interview process are HR.

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Alorica Technical Support Associate Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

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1.0

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1.0

Salary

1.0

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1.0

Company culture

1.0

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1.0

Work satisfaction

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