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IntouchCX Senior Process Associate Interview Questions and Answers

Updated 25 Mar 2021

IntouchCX Senior Process Associate Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous experience? > Comfortable with night shift? > ** issue ** > Comfortable handling multiple chats at a time?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just focus on your previous work experience, if you could explain how and what was your role in the previous org that'd help. Honestly speaking I don't want anyone to join this org, until and unless you do not have an alternate.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction, HR , Technical
Round 2 - Aptitude Test 

Grammar, General knowledge, Reasoning, Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a great platform to work.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. RCM knowledge, denials
  • Q2. Previous company details and introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Good RCM company

I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is the P2p cycle
  • Ans. 

    P2P cycle refers to the Procure-to-Pay cycle, which is the process of purchasing goods or services and paying for them.

    • The cycle starts with identifying the need for a product or service

    • Then, a purchase order is created and sent to the supplier

    • The supplier delivers the goods or services and sends an invoice

    • The invoice is verified and approved for payment

    • Finally, payment is made to the supplier

    • Examples include ordering ...

  • Answered by AI
  • Q2. What is the credit npte
  • Ans. 

    Credit note is a document issued by a seller to a buyer, indicating that a certain amount has been credited to the buyer's account.

    • It is a document issued by a seller to a buyer

    • It indicates that a certain amount has been credited to the buyer's account

    • It is issued in case of returns, cancellations, or overpayments

    • It serves as evidence of the transaction and helps in accounting and tax purposes

  • Answered by AI
  • Q3. What is the debit note
  • Ans. 

    A debit note is a document sent by a buyer to a seller, indicating that the buyer is returning goods or owes money to the seller.

    • It is a form of communication between a buyer and a seller

    • It is used to indicate that the buyer is returning goods or owes money to the seller

    • It includes details such as the reason for the debit note, the amount owed, and the date of the transaction

    • It is often used in business-to-business tra

  • Answered by AI
  • Q4. What is prepaid expenses
  • Ans. 

    Prepaid expenses are expenses paid in advance but not yet incurred or used.

    • Prepaid expenses are recorded as assets on the balance sheet until they are used or expire.

    • Examples of prepaid expenses include prepaid rent, insurance premiums, and subscriptions.

    • They are typically amortized or expensed over the period in which they are used or consumed.

    • Prepaid expenses can provide a company with a cash flow advantage by allowi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - What is your efficiency of your capital growth news
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Question related medical billing
Round 3 - HR 

(1 Question)

  • Q1. Discuss about Ctc
  • Ans. 

    CTC stands for Cost to Company and refers to the total salary package of an employee including all benefits and perks.

    • CTC includes basic salary, allowances, bonuses, and other benefits such as health insurance, retirement plans, etc.

    • Employers use CTC to calculate the total cost of hiring an employee.

    • CTC is different from take-home salary as it includes deductions such as taxes and other contributions.

    • For example, if an...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.

Round 2 - One-on-one 

(5 Questions)

  • Q1. Explain about previous process
  • Ans. 

    Implemented a new chemical process to increase efficiency and reduce waste.

    • Researched and analyzed current process to identify areas for improvement

    • Designed and tested new process using simulation software

    • Collaborated with production team to implement changes and monitor results

    • Achieved 20% increase in production output and 15% reduction in waste

    • Continuously monitored and optimized process for further improvements

  • Answered by AI
  • Q2. Explain about my work experience
  • Q3. Explain about my work standard
  • Q4. Explain about my managing method
  • Ans. 

    I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.

    • I prioritize tasks based on deadlines and importance

    • I regularly communicate with team members to ensure everyone is on the same page

    • I use project management software such as Trello or Asana to track progress and assign tasks

    • I adapt my management style to fit the needs and preferences of individual

  • Answered by AI
  • Q5. Explain about my working style
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Do not have any questions
  • Q2. Do not have any questions
Round 2 - One-on-one 

(2 Questions)

  • Q1. So not have any questions
  • Q2. Do not have any questions
Round 3 - Aptitude Test 

Verbal test to check speaking skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company for freshers
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I was interviewed before Feb 2024.

Round 1 - Group Discussion 

3 rounds are conducted .

Round 2 - Technical 

(2 Questions)

  • Q1. Reasoning questions
  • Q2. Arithmetic
Round 3 - HR 

(2 Questions)

  • Q1. They are asked mostly about company.
  • Q2. Tested Basic knowledge on computer
Round 4 - Group Discussion 

It might be indian economy , indian railways, about cm etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Learning some useful course is better.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It very sime on genral biology about cancer and body system expain . Master project

Round 2 - Technical 

(2 Questions)

  • Q1. Masters project details?
  • Q2. What you know abouts bosy system

Interview Preparation Tips

Interview preparation tips for other job seekers - To be confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself and general questions that's all
  • Q2. Tell about sales
  • Ans. 

    Sales involve the process of selling products or services to customers in exchange for money.

    • Sales involve building relationships with customers

    • Sales require effective communication and negotiation skills

    • Sales can involve identifying customer needs and offering solutions

    • Sales may include setting sales targets and developing strategies to meet them

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just Do your Best don't fear .Talk with friendly

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IntouchCX Senior Process Associate Salary
based on 43 salaries
₹2.2 L/yr - ₹5 L/yr
11% less than the average Senior Process Associate Salary in India
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IntouchCX Senior Process Associate Reviews and Ratings

based on 7 reviews

1.5/5

Rating in categories

1.8

Skill development

1.5

Work-life balance

1.7

Salary

1.4

Job security

1.4

Company culture

1.5

Promotions

1.4

Work satisfaction

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