IntouchCX Senior Executive Interview Questions and Answers

Q1. Tell me something about yourself
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Q2. Mock call opening pitch
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Q3. What if you get angry customer explain how will you handle the call
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Q4. Tell me something about the area you reside in, how you spend your weekends
Ans. 
I reside in a vibrant urban neighborhood with plenty of cafes, parks, and cultural events. On weekends, I enjoy exploring new restaurants, attending art exhibits, and taking long walks in the park.
• My neighborhood is known for its diverse culinary scene, with a mix of trendy cafes and traditional eateries

• There are several parks nearby where I like to relax and read a book or have a picnic

• I often attend art exhibits and ...read more
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Q1. Explain inclusive denial
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Inclusive denial is the act of denying someone access or participation in a group or activity based on their identity or characteristics.
• Inclusive denial can occur in various settings such as workplaces, schools, or social groups.

• It often involves excluding individuals based on factors like race, gender, sexual orientation, or disability.

• Examples include refusing to hire someone because of their ethnicity or not allowi...read more
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Q2. Difference between hmo and ppo
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Q3. What is your current take home
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Q1. Authorization denial
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Q2. Timely filing limit
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Q3. Parts of medicare
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Q4. Cpt code dx xode and modifier
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Chat assesment was done, written communication skill

Q1. Kind of CX you handle
Ans. 
I handle a customer experience focused on personalized interactions and seamless omni-channel communication.
• Implementing customer journey mapping to identify pain points and improve touchpoints

• Leveraging data analytics to personalize customer interactions and anticipate needs

• Utilizing AI chatbots for quick and efficient customer support

• Training staff on empathy and active listening skills to enhance customer satisfacti
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Q2. Aggressive, escalations, churning nd retaining
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Tell me about yourself.
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Q1. Tell me about your self Why would you hire you
Ans. 
Experienced senior executive with proven track record in driving business growth and leading high-performing teams.
• Over 10 years of experience in senior leadership roles

• Successfully increased revenue by 30% in previous role

• Strong strategic planning and decision-making skills

• Proven ability to motivate and inspire teams to achieve goals
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Q2. What's your family background
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My family background is diverse and multicultural, with members from various professions and backgrounds.
• My parents are both professionals in different fields - my father is an engineer and my mother is a teacher.

• I have two siblings, one is a doctor and the other is an artist.

• We have a strong emphasis on education and hard work in our family.

• We celebrate cultural traditions from both sides of our family, creating a ric
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Q3. What skills do you have?
Ans. 
I have strong leadership, strategic planning, and communication skills.
• Strong leadership skills demonstrated through successfully leading teams to achieve goals

• Expertise in strategic planning to drive business growth and success

• Excellent communication skills in both written and verbal forms
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Q4. What is your hobbies
Ans. 
My hobbies include playing tennis, reading mystery novels, and cooking new recipes.
• Playing tennis helps me stay active and competitive

• Reading mystery novels allows me to unwind and exercise my brain

• Cooking new recipes is a creative outlet for me and I enjoy trying new flavors
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Q1. All technical questions
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Q2. Non covered charges and answer
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Q3. PriorAuthorization and retro auth
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Q1. Salary discussion and expected time of joining
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Q1. Lease accounting process
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Q2. Bad debt accounting
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