IntouchCX Chat Support Executive Interview Questions and Answers for Freshers

Q1. Related study and skills
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Q1. Introduction and career knowledge
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In this round were asked questions about customer service related question and you have to reply orally in 1 minute like example
How to treat like an angry customer?

Paragraph writing in this round will give any topic and you just type 100 words.

Q1. In this round listen to all sentences and conversation during the test carefully and type its answer.
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Q1. Basic questions round asked questions like tell me about yourself? Salary negotiation?and why do you want to work here? etc
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Test of 30 minutes and you have to be very careful while doing

Test round of 30 minutes again

Test assignment was given to complete

Q1. Can I do rotational shift?
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Q1. Will I be comfortable with rotational shift?
Ans. 
Yes, I am comfortable with rotational shifts as I am flexible with my schedule and understand the nature of the job.
• I am open to working different shifts to accommodate the needs of the job.

• I understand the importance of being available during peak hours or busy periods.

• I am willing to adjust my personal schedule to meet the requirements of the job.

• I have previous experience working in rotational shifts and have adapte
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They are doing AMCAT in the first round.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
• Experienced in handling customer inquiries and resolving issues through chat support

• Proficient in using chat support software and multitasking to assist multiple customers simultaneously

• Strong communication skills and ability to empathize with customers to provide excellent service

• Familiar wit...read more
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Q2. What did you do yesteray?
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After AMCAT there will be a telephonic HR round and she ask some question and she provide the details about the process and some brief about VERSANT. There will be no HR round if you are doing from consultancy and I have no idea about walkin. There is a VERSANT round

Q1. What did you do yesterday?
Ans. 
Yesterday, I handled customer inquiries through chat support, resolved technical issues, and provided product information.
• Handled customer inquiries through chat support

• Resolved technical issues

• Provided product information
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Q2. What do you know about this process?
Ans. 
Chat Support Executive involves providing assistance to customers through online chat platforms.
• Providing real-time support to customers via chat

• Resolving customer queries and issues efficiently

• Maintaining a positive and professional attitude

• Utilizing knowledge base and resources to assist customers

• Escalating complex issues to higher levels of support
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Q3. What is salary expectations?
Ans. 
Salary expectations are based on industry standards, experience, and qualifications.
• Research industry standards for similar roles

• Consider your level of experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits offered
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Aptitude test consist of a topic on which we have to write an essay. I written the essay in 200 to 250 words.

Their was the test that consist of the questions of English. The score of this round is very important in this interview process.

Q1. What is your work experience?
Ans. 
I have 3 years of experience in customer service roles, including 1 year specifically in chat support.
• 3 years of customer service experience

• 1 year dedicated to chat support

• Handled customer inquiries, issues, and complaints via chat platform

• Provided technical support and troubleshooting assistance

• Maintained high customer satisfaction ratings
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Q2. Why did you left that job
Ans. 
Seeking better growth opportunities and work-life balance.
• Opportunity for career advancement was limited in previous job

• Desire for a better work-life balance

• Seeking a more challenging role
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