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IntouchCX Chat and Email Support Executive Interview Questions and Answers for Experienced

Updated 15 Mar 2025

IntouchCX Chat and Email Support Executive Interview Experiences for Experienced

2 interviews found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 11 Jan 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction of self ?
  • Ans. 1st fall Thanks for asking about me. I'm saritha rani from Hyderabad Telangana state and i have completed b.com(computers, applications) at the Mahesh nagar radika opposite the line and my strength is my attitude and my weekness is dad mom. And i have two sisters and 2 brothers. Thankyou 😊
    • Answered Anonymously
    Add your answer
Round 2 - Aptitude Test 

Maths test n English common test ?

Round 3 - HR 

(2 Questions)

  • Q1. What is urs professionals?
  • Ans. 

    Our professionals are highly skilled and experienced in providing excellent chat and email support services.

    • Our professionals have excellent communication skills

    • They are trained to handle customer queries and complaints efficiently

    • They have a good understanding of the products and services offered by the company

    • They are proficient in using chat and email support software

    • They are patient and empathetic towards customers

    • ...

    • Answered by AI
    Add your answer
  • Q2. My professional sports team leader an growth skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction
Professional
Skills
strength n weekness.

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 15 Mar 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. What was your previous experience and why did you left the organization?
    • Add your answer
  • Q2. What was the challanging situation that you've faced in your previous organization and how did you tackle the situation ?
  • Ans. 

    Faced a high volume of customer complaints during a system outage and implemented a communication strategy to manage expectations.

    • Identified the root cause of the system outage and communicated it to the team promptly.

    • Developed a template for responses to ensure consistency and clarity in communication.

    • Set up a dedicated support channel to handle the influx of inquiries efficiently.

    • Regularly updated customers on the st...

    • Answered by AI
    Add your answer
  • Q3. What is your hobby and say something about your hobby?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The company made me sit there till 10PM , to give the offer letter the same day. And they asked me to join the company the next day. The company sent a cab to my home the next morning. And they paid me even for my training period.

Chat and Email Support Executive Interview Questions Asked at Other Companies for Experienced

asked in IntouchCX
Q1. What is urs professionals?
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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
Got a question about IntouchCX?
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Interview questions from similar companies

Chat and Email Support Executive Interview Questions & Answers

Conneqt Business Solutions user image

posted on 16 Feb 2022

I applied via Naukri.com and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - Communication skills 

(3 Questions)

  • Q1. Give a brief about holiday destination?
    • Add your answer
  • Q2. Self introduction,levels in future expectation.
    • Add your answer
  • Q3. Why we have to hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real and be you
Be confident

Chat and Email Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 1 Nov 2022

I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Talk about yourself and write an essay
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Talk about yourself and technical questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for iEnergizer Chat and Email Support Executive interview:
  • Computer Graphics
  • EA games
  • Writing Skills
  • Communication Skills
  • Good English
Interview preparation tips for other job seekers - Be calm, stay confident and trust in yourself if you don't know anything just tell them that you don't know the answer.

Chat and Email Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 25 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why you join….company
    • Add your answer
  • Q3. What’s your strength and weakness
    • Add your answer
  • Q4. How you know about the company and say about what is bpo
    • Add your answer
  • Q5. Why should we hire you
    • Add your answer
  • Q6. Should you comfortable day or night work
    • Add your answer
  • Q7. Sallery expected
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If anyone go for walk in interview please don’t hesitate or preusure yourself keep smile and and give interview with confidential all my good wishes

Chat and Email Support Executive Interview Questions & Answers

Concentrix Corporation user image Mohd Kamran Khan

posted on 15 Jun 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic intro, work experience, location
    • Add your answer
Round 3 - Assignment 

1 min Typing test for speed check

Round 4 - One-on-one 

(2 Questions)

  • Q1. Basic interview which I prepare by giving 5 to 10 interview regularly. It had improved my English as well
    • Add your answer
  • Q2. Work related lot of questions
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 4 Aug 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me About your Self
  • Ans. 

    I am a dedicated and experienced customer support professional with a passion for helping others.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries via chat and email

    • I am proficient in using CRM systems and ticketing platforms

    • I have a strong attention to detail and problem-solving skills

    • I am a team player and enjoy collaborating with colleagues to provide excellent cu

    • Answered by AI
    Add your answer
  • Q2. Talk 2 mins on given topic
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

WNS user image Anonymous

posted on 3 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Technical questions on previous experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good place for freshers. Working culture is great. Professionalism in management. Salry is a bit on downside however, overall experience is really great.

Chat and Email Support Executive Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 27 Apr 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Interview is very long process
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Ask about yourself about your family about your experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - According to Infosys, married women who have families cannot go anywhere or work in their company. Good experience from HR ,they trying best for us,but Infosys authority who selecte the candidate, their mentality is very low

Chat and Email Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 13 Jul 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself?
    • Add your answer
  • Q2. Previous job profile?
    • Add your answer
Round 2 - Assignment 

Passage writing on a given topic.

Round 3 - Aptitude Test 

HR ma’am asked me to give a OEPT test (verbal english) for an email process interview process. Scored 70+ in all three sections of OEPT (as results displayed in real-time after completion). Surprisingly, HR MA’AM then told that overall score is 56 because that is calculated DIFFERENTLY.

Interview Preparation Tips

Interview preparation tips for other job seekers - Their HR calls people for interview by giving incorrect info.
You get rejected with a wrong reason.
HR suggests to contact recruiter and they offer then what they actually have.
The path of hiring.
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Chat and Email Support Executive interview for experienced candidates?
IntouchCX interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the IntouchCX interview process for experienced candidates are Resume Shortlist, One-on-one Round and Aptitude Test.

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IntouchCX Interviews By Designations

Interview Questions for Popular Designations

IntouchCX Chat and Email Support Executive Interview Process for Experienced

based on 2 interviews

Interview experience

4
  
Good
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IntouchCX Chat and Email Support Executive Salary
based on 18 salaries
₹2 L/yr - ₹4 L/yr
At par with the average Chat and Email Support Executive Salary in India
View more details

IntouchCX Chat and Email Support Executive Reviews and Ratings

based on 17 reviews

2.0/5

Rating in categories

2.1

Skill development

1.9

Work-life balance

2.3

Salary

2.0

Job security

2.0

Company culture

2.1

Promotions

2.0

Work satisfaction

Explore 17 Reviews and Ratings
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