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Fusion CX
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posted on 23 Sep 2023
I applied via Company Website and was interviewed in Aug 2023. There were 3 interview rounds.
I manage my clients by building strong relationships, understanding their needs, and providing excellent customer service.
Regular communication to ensure their needs are being met
Personalized service tailored to their specific requirements
Promptly addressing any concerns or issues that may arise
Going above and beyond to exceed their expectations
Keeping track of important details and preferences to provide a seamless ex
posted on 29 Mar 2022
I applied via Company Website and was interviewed in Oct 2021. There were 5 interview rounds.
I applied via AmbitionBox and was interviewed in Jun 2024. There were 2 interview rounds.
8:10 am- and to good and group discussion
posted on 17 Apr 2021
I applied via Company Website and was interviewed in Oct 2020. There were 5 interview rounds.
I appeared for an interview before Dec 2021.
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
Coding petarn , coding petarn provide is quality officer
Anny question
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
I applied via Recruitment Consulltant and was interviewed in Sep 2021. There were 2 interview rounds.
ISO Clause details and production implementation
ISO 9001:2015 has 10 clauses that cover quality management principles
Clause 4-10 covers the requirements for a quality management system
Production implementation involves ensuring compliance with the ISO 9001 standard
This includes documentation, training, and continuous improvement
Examples of ISO 9001 certified companies include Toyota and Boeing
In 5 years, I see myself as a senior Quality Analyst leading a team and implementing innovative quality assurance strategies.
Leading a team of quality analysts
Implementing innovative quality assurance strategies
Continuously improving quality processes
Contributing to the growth and success of the organization
Customer Care Executive
377
salaries
| ₹0.6 L/yr - ₹3.2 L/yr |
Customer Service Associate
192
salaries
| ₹0.9 L/yr - ₹2.2 L/yr |
Team Lead
190
salaries
| ₹1.1 L/yr - ₹4.6 L/yr |
Customer Service Executive
185
salaries
| ₹1 L/yr - ₹2.9 L/yr |
Quality Analyst
170
salaries
| ₹1 L/yr - ₹4.5 L/yr |
Adecco Group
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