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Fusion CX Customer Support Executive Interview Questions and Answers for Experienced

Updated 30 May 2024

Fusion CX Customer Support Executive Interview Experiences for Experienced

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Asked some basic questions
  • Q2. Tell me something about yourself
  • Q3. Have you ever workedwuth medical domain
  • Q4. How soon can you join
Round 2 - HR 

(1 Question)

  • Q1. Spoken with senior HRs from different location.
Round 3 - Group Discussion 

Had a virtual round wuth management, manager, trainer, Supervisor.

Round 4 - Group Discussion 

Had this virtually too, spoken with the clients on this round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, keep patients

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Online assessment that you have to do before the actual interview

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you leave your past job
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking growth opportunities

    • Company restructuring led to role changes

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Self introduce 

(5 Questions)

  • Q1. What's your strength and weakness
  • Q2. About the company structure
  • Q3. About the company
  • Q4. Turnover for last one year
  • Q5. Some interesting questions

Interview Preparation Tips

Topics to prepare for Adecco Group Customer Care Executive interview:
  • About the company and turnover
Interview preparation tips for other job seekers - Now a days all are asking about the recommendations.... There are not at seeing the our talent

I applied via Company Website and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - They all were very welcoming and made us comfortable during an interview. If you are well prepared, the interview will be smooth and you will click the same. Just one thing, which i learnt from my current experience, Never ever say rise which you expect in range. If said 30-40% and negotiation started with 31%. So its always better to say 37.5 % or more.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About previous job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through how credit bureau work

Associate Interview Questions & Answers

Nielsen user image Vaishnavi B A

posted on 14 Feb 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introductions
Round 2 - One-on-one 

(1 Question)

  • Q1. About career growth
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via AmbitionBox and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

8:10 am- and to good and group discussion

Round 2 - One-on-one 

(5 Questions)

  • Q1. No comments and another question
  • Q2. Comments no very interesting
  • Q3. Company bagroung
  • Q4. Company streanth
  • Q5. Company employ streant and kepecty

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Create an interface in python or java
  • Ans. 

    Creating an interface in Python or Java

    • In Python, create an interface using the 'abc' module and the 'abstractmethod' decorator

    • In Java, create an interface using the 'interface' keyword

    • Interfaces define a set of methods that a class must implement

  • Answered by AI
  • Q2. Difference between return and yield in python
  • Ans. 

    Return is used to exit a function and yield is used to produce a series of values

    • Return statement is used to exit a function and return a value to the caller

    • Yield statement is used in generator functions to produce a series of values

    • Yield is used to create iterators, while return is used to return a value from a function

    • Example: def generator_function(): yield 1 yield 2 yield 3

    • Example: def return_function()

  • Answered by AI

Skills evaluated in this interview

I appeared for an interview before Dec 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Intro about yourself and role
Round 3 - Technical 

(1 Question)

  • Q1. Details of work done
Round 4 - One-on-one 

(1 Question)

  • Q1. Skill set should be clear

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear and specific on your experience. Should be very thorough with what is described in CV. Excellent communication

Fusion CX Interview FAQs

How many rounds are there in Fusion CX Customer Support Executive interview for experienced candidates?
Fusion CX interview process for experienced candidates usually has 4 rounds. The most common rounds in the Fusion CX interview process for experienced candidates are HR and Group Discussion.
How to prepare for Fusion CX Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Domestic Voice Process, Inbound Voice Process, BPO Customer Service, Customer Handling and Domestic BPO.
What are the top questions asked in Fusion CX Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the Fusion CX Customer Support Executive interview for experienced candidates -

  1. Tell me something about E-commerce? Tell me something about Kolka...read more
  2. Yes I'm comfortable with the shift tim...read more
  3. Asked some basic questi...read more

Tell us how to improve this page.

Fusion CX Customer Support Executive Interview Process for Experienced

based on 1 interview

Interview experience

4
  
Good
View more

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Fusion CX Customer Support Executive Salary
based on 101 salaries
₹1 L/yr - ₹3.5 L/yr
30% less than the average Customer Support Executive Salary in India
View more details

Fusion CX Customer Support Executive Reviews and Ratings

based on 34 reviews

3.3/5

Rating in categories

3.3

Skill development

3.4

Work-life balance

3.3

Salary

3.4

Job security

3.3

Company culture

2.9

Promotions

3.3

Work satisfaction

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