Fusion CX Customer Support Advisor Interview Questions and Answers for Experienced

Q1. How can you handeling the customer
Ans. 
Handling customers involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction
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Q2. Where do u see after 5years?
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Q3. To grow more in my past life & want tp be a good positions
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Q1. What's your strength and weakness
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Q2. About the company structure
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Q3. About the company
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Q4. Turnover for last one year
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Q5. Some interesting questions
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Q1. Tell me about yourself
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Tell me about a time you had to work with a group

Write a C++ program (logical) and OOPS concept, Basic,C concept such as memory and memory management techniques

Q1. OOPS concepts in C++
Ans. 
OOPS concepts in C++ include encapsulation, inheritance, polymorphism, and abstraction.
• Encapsulation: Bundling data and methods that operate on the data into a single unit (class).

• Inheritance: Creating new classes from existing ones, inheriting their attributes and methods.

• Polymorphism: Ability to present the same interface for different data types.

• Abstraction: Hiding the complex implementation details and showing only
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Q2. Difference between C and C++
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C is a procedural programming language while C++ is an object-oriented programming language.
• C is a subset of C++

• C does not support classes and objects, while C++ does

• C++ supports function overloading and operator overloading, which C does not

• C++ has a more complex syntax compared to C
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Q3. Multi threading
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Q4. Difference between binary and linear search
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Binary search divides the array in half to find the target, while linear search checks each element one by one.
• Binary search is more efficient for sorted arrays, while linear search works for unsorted arrays.

• Binary search has a time complexity of O(log n), while linear search has a time complexity of O(n).

• Example: Binary search - finding a word in a dictionary. Linear search - finding a name in a phone book.
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Q5. Time complexity of binary search and linear search. Which is better in which scenario
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Binary search has O(log n) time complexity, better for sorted arrays. Linear search has O(n) time complexity, better for small unsorted arrays.
• Binary search has a time complexity of O(log n) as it divides the array in half at each step. It is better for sorted arrays.

• Linear search has a time complexity of O(n) as it checks each element one by one. It is better for small unsorted arrays.

• For example, if you have a large ...read more
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Q6. Mutex when do u use and example
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Mutex is used to prevent multiple threads from accessing shared resources simultaneously.
• Use mutex when multiple threads need to access shared resources to avoid data corruption

• Example: Using mutex to protect a critical section of code where shared data is being modified

• Mutex can be used in multithreading applications to ensure data integrity and prevent race conditions
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Q1. F2F round. What is memory management and how to achieve this
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Q2. They give pen and paper. Write the code for wait in multi threading. Mutex and all...
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Q3. How to implement string1 is equal to string2 without using inbuilt function. Create your own method/ function
Ans. 
Create a custom method to check if two strings are equal without using inbuilt functions.
• Iterate through each character of both strings and compare them one by one.

• If the lengths of the strings are different, they are not equal.

• Return true only if all characters match, otherwise return false.
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Q4. What is memcpy.
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memcpy is a function in C programming used to copy a block of memory from one location to another.
• memcpy stands for memory copy.

• It is used to copy a specified number of bytes from one memory location to another.

• It is commonly used in C programming to copy arrays or structures.

• Example: memcpy(destination, source, num_bytes);
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Q5. Difference between synchronous and asynchronous in multi threading.
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Synchronous means tasks are executed one after the other, while asynchronous allows tasks to run independently.
• Synchronous execution waits for each task to finish before moving on to the next one.

• Asynchronous execution allows tasks to start and finish independently of each other.

• Synchronous threading can lead to blocking if one task takes a long time to complete.

• Asynchronous threading can improve performance by allowin...read more
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Q6. Write a code to find if the string is present or not. Given character array of strings. {(ABC), (BCA), (DCA)} etc.
Ans. 
Code to find if a string is present in an array of strings.
• Iterate through the array of strings and compare each string with the target string.

• Return true if the target string is found, false otherwise.

• Use a loop and conditional statement to implement the search algorithm.
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Q7. Two cats are rotating in circular motion. What is the probability that they won't collide
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Q1. About previous job role
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