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Freshworks Interview Questions, Process, and Tips

Updated 6 Mar 2025

Top Freshworks Interview Questions and Answers

View all 101 questions

Freshworks Interview Experiences

Popular Designations

157 interviews found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Final round 

(1 Question)

  • Q1. Onboarding specialist need training. Without that they expect us to explain there product and setting for there clients

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process is not good, they ask me to prepare a PPT on which i have send my enough time and did it. They didn’t even allow me to explain the PPT and told me my PPT is not related to the task which kill my confidence at the beginning of the interview. HR team can do it in a better way. Respect people’s opinion.

Onboarding Specialist Interview Questions asked at other Companies

Q1. What are the requirements we need to know about a product to sell it?
View answer (9)
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Networking concepts , technical knowledge on their products
  • Q2. What is hub , switch , router
  • Ans. 

    A hub, switch, and router are networking devices used to connect devices in a network.

    • A hub is a simple device that connects multiple devices in a network, but it does not manage or control the traffic.

    • A switch is a more advanced device that connects devices in a network and manages the traffic by directing it to the intended recipient.

    • A router is a device that connects multiple networks and directs traffic between the...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How do you handle escalting customer
  • Ans. 

    When handling escalating customers, it is important to remain calm, listen actively, empathize, and find a solution.

    • Stay calm and composed throughout the interaction.

    • Listen actively to the customer's concerns and frustrations.

    • Empathize with the customer and acknowledge their feelings.

    • Take ownership of the issue and assure the customer that you will find a solution.

    • Offer alternative solutions or escalate the issue to a ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus on communication

Skills evaluated in this interview

Product Specialist Interview Questions asked at other Companies

Q1. How product specialist is different from product analyst?
View answer (1)
Freshworks Interview Questions and Answers for Freshers
illustration image

Intern Interview Questions & Answers

user image Caprio

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Movie Review App that uses a public API to fetch the movie details and present it in the UI.

Round 2 - Coding Test 

Reversing the Linked list

Round 3 - Technical 

(1 Question)

  • Q1. Project explanation

Intern Interview Questions asked at other Companies

Q1. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determine what price you will pay to the society members in Rs/kg, given you want to make a profit of 20% ... read more
View answer (8)

QA Lead Interview Questions & Answers

user image Anonymous

posted on 10 May 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. QA Process, Release Cycle, deployment management, regression maintenance

Interview Preparation Tips

Interview preparation tips for other job seekers - Thorough with QA process

QA Lead Interview Questions asked at other Companies

Q1. 1. Explain Bid bond guarantee, Advance payment guarantee, Performance guarantee. 2. What are different SWIFT messages generated as part of Letter of Credit? 3. Difference between LC and Guarantee. 4. Difference between Import LC and Export ... read more
View answer (1)

Freshworks interview questions for popular designations

 Senior Software Engineer

 (12)

 Lead Software Engineer

 (8)

 Product Specialist

 (7)

 Onboarding Specialist

 (7)

 Software Engineer

 (6)

 Graduate Trainee

 (5)

 fresher

 (4)

 Customer Success Manager

 (3)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What is your Qualification?

Get interview-ready with Top Freshworks Interview Questions

Data Engineer Interview Questions & Answers

user image Anonymous

posted on 24 Apr 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Coding Test 

There is a test where you build data pipeline

Round 2 - Technical 

(1 Question)

  • Q1. Streaming use case with spark
  • Ans. 

    Spark can be used for real-time data processing in streaming use cases.

    • Spark Streaming allows for processing real-time data streams.

    • It can handle high-throughput and fault-tolerant processing.

    • Examples include real-time analytics, monitoring, and alerting.

  • Answered by AI

Skills evaluated in this interview

Data Engineer Interview Questions asked at other Companies

Q1. Optimal Strategy for a Coin Game You are playing a coin game with your friend Ninjax. There are N coins placed in a straight line. Here are the rules of the game: 1. Each coin has a value associated with it. 2. The game involves two players... read more
View answer (1)

IT Analyst Interview Questions & Answers

user image Anonymous

posted on 16 Mar 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Over all your product experience
Round 2 - Technical 

(1 Question)

  • Q1. Specific to your domain

Interview Preparation Tips

Interview preparation tips for other job seekers - HR round

IT Analyst Interview Questions asked at other Companies

Q1. 1. What is interface how to use? 2. Tell me a small example for interface? 3. How to managing the Error Logging system at your application 4. How you implement Security at your application 5. What are the Joins why we use joins in sql serve... read more
View answer (1)

Angular Frontend Developer Interview Questions & Answers

user image Nageshwar Rao Nakka

posted on 11 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Its all about CSS, JS

Angular Frontend Developer Interview Questions asked at other Companies

Q1. How to implement interfaces without methods?
View answer (1)

Interview Questions & Answers

user image Vikram Kalabi

posted on 26 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Questions about LLM Applications

Interview Questions & Answers

user image User S

posted on 31 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

They splitted us into groups and ask to discuss about some general topic

Round 2 - HR 

(2 Questions)

  • Q1. What do you know about Freshworks
  • Q2. About fresh products
Round 3 - Technical 

(2 Questions)

  • Q1. Product based tech questions
  • Q2. DHCP DNS API configuration
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Freshworks Interview FAQs

How many rounds are there in Freshworks interview?
Freshworks interview process usually has 2-3 rounds. The most common rounds in the Freshworks interview process are Technical, One-on-one Round and Coding Test.
How to prepare for Freshworks interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are customer support, CRM, SAN, Sales and GIT.
What are the top questions asked in Freshworks interview?

Some of the top questions asked at the Freshworks interview -

  1. Consider the situation where you have one critical customer requirement which i...read more
  2. What is a customer centered company? What are its main featur...read more
  3. Do you think so you are fit for Product marketi...read more
How long is the Freshworks interview process?

The duration of Freshworks interview process can vary, but typically it takes about less than 2 weeks to complete.

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Freshworks Interview Process

based on 128 interviews

Interview experience

4
  
Good
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Freshworks Reviews and Ratings

based on 699 reviews

3.5/5

Rating in categories

3.3

Skill development

3.6

Work-life balance

3.6

Salary

3.0

Job security

3.4

Company culture

3.0

Promotions

3.2

Work satisfaction

Explore 699 Reviews and Ratings
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