Freshworks Interview Questions, Process, and Tips

Q1. Onboarding specialist need training. Without that they expect us to explain there product and setting for there clients
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Q1. Networking concepts , technical knowledge on their products
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Q2. What is hub , switch , router
Ans. 
A hub, switch, and router are networking devices used to connect devices in a network.
• A hub is a simple device that connects multiple devices in a network, but it does not manage or control the traffic.

• A switch is a more advanced device that connects devices in a network and manages the traffic by directing it to the intended recipient.

• A router is a device that connects multiple networks and directs traffic between the...read more
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Q1. How do you handle escalting customer
Ans. 
When handling escalating customers, it is important to remain calm, listen actively, empathize, and find a solution.
• Stay calm and composed throughout the interaction.

• Listen actively to the customer's concerns and frustrations.

• Empathize with the customer and acknowledge their feelings.

• Take ownership of the issue and assure the customer that you will find a solution.

• Offer alternative solutions or escalate the issue to a ...read more
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Movie Review App that uses a public API to fetch the movie details and present it in the UI.

Reversing the Linked list

Q1. Project explanation
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Q1. QA Process, Release Cycle, deployment management, regression maintenance
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