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Firstsource Solutions Customer Service Associate Interview Questions, Process, and Tips
Updated
31 Aug 2024
Top Firstsource Solutions Customer Service Associate Interview Questions and Answers
- Q1. Do you know the english well and have a skill of computer
- Q2. What do watch Netflix for ?
- Q3. First source solutions founder explanation
24 Firstsource Solutions Customer Service Associate Interview Experiences
80 questions found
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Anonymous
I applied via Walk-in and was interviewed in Aug 2022.
3 Interview Rounds
1
HR Round (1 Question)
- Q1. He first asked me are you ok with night shift and explained about the salary which is quite low compared to others Add Answer
2
Technical Round (1 Question)
- Q1. After the hr there was a technical interview general basic computer knowledge and typing questions and last an aptitude test with 16 questions Add Answer
3
One-on-one Round (1 Question)
- Q1. After completing the next day I got mail saying that I should attend a virtual interview he asked simple question that's all. That day was Friday and I got sele...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Not tough just have some basic knowledge in computer and English and ok with shifts that's all
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Campus Placement and was interviewed in Mar 2024.
3 Interview Rounds
1
One-on-one Round (19 Questions)
- Q1. Introduction of the company View Answers (2)
- Q2. Explanation of whole company View Answers (2)
- Q3. Tell me something about our company mission vission View Answers (2)
- Q4. Goals of the company Add Answer
- Q5. First source solutions company full detail Add Answer
- Q6. Whole summary of the company Add Answer
- Q7. Company objective View Answers (1)
- Q8. Company whole structure Add Answer
- Q9. Explanation of whole company about first source solutions Add Answer
- Q10. First source solutions founder explanation View Answers (1)
- Q11. First source solutions detail View Answers (1)
- Q12. Whole company detail Add Answer
- Q13. First source solutions estd Add Answer
- Q14. Company head discussion Add Answer
- Q15. Serious discussion about company Add Answer
- Q16. Company rules and regulations Add Answer
- Q17. Establishment of company Add Answer
- Q18. Company founder name View Answers (1)
- Q19. Company success Add Answer
2
HR Round (4 Questions)
- Q1. Tell me something about yourself Add Answer
- Q2. First source solutions company background Add Answer
- Q3. Company full information Add Answer
- Q4. Salary packages Add Answer
3
Group Discussion Round
Company whole process
Interview Preparation Tips
Interview preparation tips for other job seekers - More job opportunities
Get interview-ready with top interview questions
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
HR Round (4 Questions)
- Q1. Tell me about your self Add Answer
- Q2. Why did you join this company Add Answer
- Q3. Your slary expections Add Answer
- Q4. Why your are leaving your previous jobs Add Answer
2
One-on-one Round (2 Questions)
- Q1. About your self Add Answer
- Q2. Why you r joining this company Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - My experience don't go there especially back office currently I am working in firstsources but team leader are very cheap they know how to talk with girl thery are harrasment for no reason I mentally tochering my tl i can't say name but ya he is a very old man in firstsources..so don't go there this is very cheap and salary growth no way nothing..just like very year 500-800 that's it.
What people are saying about Firstsource Solutions
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a quality analyst
1w
Am I getting paid less
I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?
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Ask anonymously on communities.
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Feb 2024.
3 Interview Rounds
1
Aptitude Test Round
It was about typing test and few logical and mathematical tests.
2
One-on-one Round (3 Questions)
- Q1. It was about general conversation to get to the candidate. Add Answer
- Q2. What’s your hobbies? Add Answer
- Q3. Why is this job important to you? Add Answer
3
One-on-one Round (1 Question)
- Q1. What’s your strength and weakness? Add Answer
Firstsource Solutions interview questions for designations
Mandhara N
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Mar 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. HR asked me to take through my profile Add Answer
- Q2. Why I need to hire you? View Answers (1)
2
Aptitude Test Round
Versant test - were you need to focus on the US PPL accent and repeat the sentence and aptitude and grammar related questions were asked
3
One-on-one Round (3 Questions)
- Q1. To introduce myself Add Answer
- Q2. Why this company ? View Answers (1)
- Q3. Tell something about firstsource which have known. View Answers (1)
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Naukri.com and was interviewed in Jan 2024.
3 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. About yourself,ask about 1 min topic , location, experience...so on Add Answer
2
Technical Round (1 Question)
- Q1. Typing,apitude,logical questions Add Answer
3
Behavioral Round (1 Question)
- Q1. Previous experience,process you work in, salary so on... Add Answer
Raman Kumar-world
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Tell me something about yourself Add Answer
- Q2. Why you left previous job Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Apr 2024.
2 Interview Rounds
1
Assignment Round
Related to your vocal
2
HR Round (2 Questions)
- Q1. Introduce Yourself??..... Add Answer
- Q2. Where do you want to see yourself in 5 years?? Add Answer
I applied via Naukri.com and was interviewed in Apr 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Nothing big
3
HR Round (1 Question)
- Q1. Simple no more difficult Add Answer
4
Typing Test Round (1 Question)
- Q1. Simple no question just generally Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - don't waste your time with this company
I applied via Naukri.com and was interviewed in Apr 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Assignment Round
Related banking process general questions.
3
HR Round (3 Questions)
- Q1. Self intrudction and past careers and experience. Add Answer
- Q2. Why should we hire you? Add Answer
- Q3. What qualities you have? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be positive everything will clear you but one thing you should maintain dont speek negative about yourself.
I applied via Walk-in
1 Interview Round
1
HR Round (3 Questions)
- Q1. Tell me about yourself. View Answers (1)
- Q2. What are your salary expectations? View Answers (1)
- Q3. Where do you see yourself in 5 years? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Its quite easy process... First we need to give typing test and then they will call for interview....
Firstsource Solutions Interview FAQs
How many rounds are there in First Source Customer Service Associate interview?
First Source interview process usually has 2-3 rounds. The most common rounds in the First Source interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for First Source Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at First Source. The most common topics and skills that interviewers at First Source expect are Customer Service, Communication Skills, international bpo, customer support and International Voice Process.
What are the top questions asked in First Source Customer Service Associate interview?
How long is the First Source Customer Service Associate interview process?
The duration of First Source Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Interviews By Designations
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- Show more
Interview Questions for Popular Designations
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Interview Process at Firstsource Solutions Customer Service Associate
based on 7 interviews in last 1 year
1 Interview rounds
- One-on-one Round
View more
People are getting interviews through
based on 19 Firstsource Solutions interviews
Job Portal
WalkIn
Referral
Recruitment Consultant
Campus Placement
47%
16%
16%
11%
5%
5% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Customer Service Associate Interview Questions from Similar Companies
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Firstsource Solutions Customer Service Associate Reviews and Ratings
based on 331 reviews
Rating in categories
|
Senior Analyst
2.1k
salaries
|  ₹2 L/yr - ₹7.5 L/yr |
|
Analyst
1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Associate
1k
salaries
| ₹1.4 L/yr - ₹5.2 L/yr |
|
Senior Customer Service Associate
918
salaries
| ₹1 L/yr - ₹6.3 L/yr |
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