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First Source Customer Service Associate Interview Questions and Answers for Freshers

Updated 31 Aug 2024

8 interviews found

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Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Mar 2024.

3 Interview Rounds

1

HR Round (2 Questions)

  • Q1. HR asked me to take through my profile
  • Q2. Why I need to hire you?
2

Aptitude Test Round

Versant test - were you need to focus on the US PPL accent and repeat the sentence and aptitude and grammar related questions were asked

3

One-on-one Round (3 Questions)

  • Q1. To introduce myself
  • Q2. Why this company ?
  • Q3. Tell something about firstsource which have known.

I applied via Naukri.com and was interviewed in Apr 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Aptitude Test Round

Nothing big

3

HR Round (1 Question)

  • Q1. Simple no more difficult
4

Typing Test Round (1 Question)

  • Q1. Simple no question just generally

Interview Preparation Tips

Interview preparation tips for other job seekers - don't waste your time with this company

I applied via Walk-in

1 Interview Round

1

HR Round (3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What are your salary expectations?
  • Q3. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Its quite easy process... First we need to give typing test and then they will call for interview....

I applied via Walk-in

1 Interview Round

1

HR Round (3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What are your salary expectations?
  • Q3. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Its quite easy process... First we need to give typing test and then they will call for interview....

First Source interview questions for designations

 Senior Customer Service Associate

 (8)

 Customer Service Associate (Csa)

 (2)

 Customer Service Executive

 (6)

 Customer Service Advisor

 (2)

 Customer Support Associate

 (10)

 Senior Customer Service Executive

 (1)

 Senior Customer Support Associate

 (2)

 Non Voice Customer Service Executive

 (2)

Customer Service Associate Interview Questions

user image Dhyan Acharya

posted on 19 Dec 2021

I applied via Naukri.com and was interviewed in Jun 2021.

3 Interview Rounds

Interview Questions

  • Q1. About Myself, Gone through the certification and before that a lovely training!! Add Answer
  • Q2. Its all about YOURSELF, you will be fully independent to give your opinions. Add Answer
  • Q3. There will also be a exam based on some basic knowledge.. related to your school level, But they Support you perfectly on every session Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - -You should be always confident while giving interview. Perfectly dressed...
-Always remember that no-one knows more than you!! Even your interviewer!!
-As a fresher also, You should always remember, this is not the FIRST AND THE ONLY JOB for you there are many!! And they all understand your ability.. And you're always made for better!!

I applied via Recruitment Consultant and was interviewed in Sep 2021.

5 Interview Rounds

Interview Questions

  • Q1. Introduction about myself and the place from where I belong. Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you answer any questions , don't let nervousness dominate your confidence. Just stay calm and feel free to answer.

I applied via Recruitment Consulltant and was interviewed in Jun 2021.

4 Interview Rounds

Interview Questions

Basic questions from mathematics, reasoning, English etc.

  • Q1. About my job experience and qualifications. Add Answer
  • Q2. About to check my communication skills and som basic questions about from job profile. Add Answer

I applied via Naukri.com and was interviewed in Jul 2021.

1 Interview Round

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Hindi taiyar kar lo ,chuuti ka puche to nahi chahiye esa bolna , bike bhi he,koi bhi shift chalegi,sab me unke ha me ha milana tum pass hi ho

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed in May 2024.

4 Interview Rounds

1

Assignment Round

This was Chat round, In this round we have to communicate with customer and resolve their queries through chat

2

HR Round (1 Question)

  • Q1. About Self Introduction and Basic Questions about education
3

Group Discussion Round

Given a topic (15min time)to complete

4

One-on-one Round (3 Questions)

  • Q1. Asked about myself and family background
  • Q2. About Education and why do you choose
  • Q3. Asked about night shift ,Is it ok or not

Interview Preparation Tips

Interview preparation tips for other job seekers - It was really Easy to crack, just focus on communication skills and be confident.
Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Sep 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. Tell me about yourself? Education background Experience
3

One-on-one Round (1 Question)

  • Q1. Communication skills test
4

Aptitude Test Round

Basic Aptitude questions and versant

5

One-on-one Round (1 Question)

  • Q1. Why you want to join this sector

First Source Interview FAQs

How many rounds are there in First Source Customer Service Associate interview for freshers?
First Source interview process for freshers usually has 2-3 rounds. The most common rounds in the First Source interview process for freshers are HR, Aptitude Test and Resume Shortlist.
How to prepare for First Source Customer Service Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at First Source. The most common topics and skills that interviewers at First Source expect are Customer Service, Communication Skills, Word, customer support and Computer Literate.
What are the top questions asked in First Source Customer Service Associate interview for freshers?

Some of the top questions asked at the First Source Customer Service Associate interview for freshers -

  1. After completing the next day I got mail saying that I should attend a virtual ...read more
  2. An online assessment was taken place, where in our communication skills were be...read more
  3. Do you know the english well and have a skill of compu...read more
How long is the First Source Customer Service Associate interview process?

The duration of First Source Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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People are getting interviews through

based on 8 First Source interviews
Job Portal
WalkIn
Recruitment Consultant
Referral
38%
25%
13%
13%
11% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
First Source Customer Service Associate Salary
based on 1.2k salaries
₹1.1 L/yr - ₹5 L/yr
10% less than the average Customer Service Associate Salary in India
View more details

First Source Customer Service Associate Reviews and Ratings

based on 331 reviews

3.6/5

Rating in categories

3.5

Skill development

3.5

Work-Life balance

3.1

Salary & Benefits

3.8

Job Security

3.6

Company culture

3.0

Promotions/Appraisal

3.4

Work Satisfaction

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