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Firstsource Solutions Title Analyst Interview Questions and Answers
Firstsource Solutions Title Analyst Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
3 Questions
- Q1. Which process hiring
- Q2. Company policy
- Q3. Post closing
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Shreya Mukherjee
Selected
I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. WFM basics like SLA
- Q2. Correlation between WFM terms
- Ans.
The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.
Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.
For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.
Analyzing the corre...
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself and salry expectations
(1 Question)
- Q1. Work experience and geography knowledge
Basic Aptitude questions.
Ticketing Executive Interview Questions & Answers
Teleperformance
Vision with Action
posted on 26 Jul 2022
(1 Question)
- Q1. Introduction , and profile desscusion. And check your comm.skilled
(1 Question)
- Q1. About GDS , iata , tc , mapping ,airline code , ticket re-issue refund , issue, void
That was on zoom app on video call 2 and 3 members will there to check your skill
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
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Skills evaluated in this interview
Wfm Real Time Analyst Interview Questions & Answers
Concentrix Corporation
Shivprasad Hanamasagar
posted on 25 Jun 2022
I applied via Approached by Company and was interviewed in Dec 2021. There were 2 interview rounds.
The exam level was moderate
(1 Question)
- Q1. General question regarding the organization’s
Interview Preparation Tips
- Excel
- Management
- Leadership Skills
- Basic
I applied via LinkedIn and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Introduction and experience
(1 Question)
- Q1. Will check knowledge and excel formulas
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Nov 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want to join Ienergizer
(2 Questions)
- Q1. What benefits you can give to our company
- Q2. How do you handle an angry customer
(2 Questions)
- Q1. Read given paragraph
- Q2. Speak 50 words about random topic
- Ans.
The topic of climate change is a pressing issue that affects the entire planet.
Climate change refers to long-term changes in temperature, precipitation, and other atmospheric conditions.
Human activities, such as burning fossil fuels and deforestation, contribute to the greenhouse effect and global warming.
Impacts of climate change include rising sea levels, extreme weather events, and loss of biodiversity.
Efforts to co...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. 1. All Basic Question Related to WFM like Occupancy , Shrinkage, attrition, SL/SLA etc... 2.Why you are looking for job change ? 3.Skill set and Work Experience and Scenario based Q and Finnally Salary exp...
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Firstsource Solutions Interviews By Designations
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Firstsource Solutions Title Analyst Reviews and Ratings
based on 1 review
Rating in categories
|
Senior Analyst
2.2k
salaries
|  ₹2 L/yr - ₹7.7 L/yr |
|
Analyst
1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0.8 L/yr - ₹5 L/yr |
|
Associate
1k
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Senior Associate
990
salaries
| ₹1 L/yr - ₹7.7 L/yr |
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