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Firstsource Solutions Interview Questions, Process, and Tips

Updated 26 Feb 2025

Top Firstsource Solutions Interview Questions and Answers

View all 90 questions

Firstsource Solutions Interview Experiences

Popular Designations

294 interviews found

Analyst Interview Questions & Answers

user image Anonymous

posted on 9 Mar 2022

I applied via Referral and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Share details of your previous job.
  • Q2. What is your family background?
  • Q3. Tell me about yourself.
  • Q4. Self introduction and previous job.
Round 3 - One-on-one 

(2 Questions)

  • Q1. About technical description.
  • Q2. About total mortgage and previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - just know about us mortgage and previous work preparation.

Analyst Interview Questions asked at other Companies

Q1. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix exponentiation. Since the answer can be very large, return the answer modulo 10^9 + 7. Formula: F(n) = F(n-... read more
View answer (1)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

20 question about grammar and gk

Round 2 - HR 

(1 Question)

  • Q1. Tell me about ur self for freshers
Round 3 - One-on-one 

(1 Question)

  • Q1. About college and family

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for freshers

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (21)

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 7 Aug 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Asking for easy question
Round 3 - Aptitude Test 

Mathematics test and general knowledge

Round 4 - Technical 

(4 Questions)

  • Q1. Discuss for the project
  • Q2. Verification for the process
  • Q3. Duplication for the process
  • Ans. 

    Duplication for the process refers to creating a copy of the existing process to ensure consistency and efficiency.

    • Duplication can help in standardizing processes across different teams or departments.

    • It can also be useful for training purposes, where a duplicate process can be used for practice.

    • Duplication should be done carefully to avoid confusion and ensure that the copied process is updated and relevant.

    • For exampl...

  • Answered by AI
  • Q4. Finally pricing the claim

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice work location and flexible shift timing

Senior CSA Interview Questions asked at other Companies

Q1. Would you be able to sell 100 Refrigerators to 100 families living in North Pole? How many would you be able to sell?
View answer (1)

Assistant Director-Sales Enablement Interview Questions & Answers

user image saumyajit G

posted on 15 Mar 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Discussion round

Interview Preparation Tips

Interview preparation tips for other job seekers - It's all interaction based. My hiring was mostly managed by the headhunter. And on top of that I was able to find out some connections into the company which helped.
One tip I have is to negotiate very hard on the pay package, and closely evaluate the different components of the salary breakup - usually gratuity also they show as part of the CTC so negotiate accordingly.

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

I applied via Naukri.com and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. You have to Be confident and answer fluency in English prepare well don't nervous
  • Q2. Tell me above yourself, Your memorable moments for 3minutes
Round 3 - Aptitude Test 

Typing test and basic general knowledge voice versant

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, Talk fluently in English. Prepare well.

Senior Customer Support Associate Interview Questions asked at other Companies

Q1. How do you communicate with customer through email ?
View answer (1)

Get interview-ready with Top Firstsource Solutions Interview Questions

Analyst Interview Questions & Answers

user image Anonymous

posted on 30 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self. Introduction
Round 2 - Behavioral 

(2 Questions)

  • Q1. Self introduction
  • Q2. Experience self introduction

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Analyst interview:
  • Capital Goods
Interview preparation tips for other job seekers - Good experience in life

Analyst Interview Questions asked at other Companies

Q1. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix exponentiation. Since the answer can be very large, return the answer modulo 10^9 + 7. Formula: F(n) = F(n-... read more
View answer (1)

Jobs at Firstsource Solutions

View all
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

Skill verifying by department oriented questions.

Round 3 - Technical 

(2 Questions)

  • Q1. About technical related
  • Q2. Query about technical knowledge.
Round 4 - HR 

(1 Question)

  • Q1. Self introduction and mindset of candidate related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Gain extreme corporate office knowledge but salary is highly low.

Front Office Executive Interview Questions asked at other Companies

Q1. What you do when customer is so hurry and you near environment is already rush so what you do you at the time please share the answer
View answer (1)

associate grade H2 Interview Questions & Answers

user image Anonymous

posted on 23 Jun 2022

I applied via Company Website and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Group Discussion 

General Topic fixed in spot

Round 2 - One-on-one 

(1 Question)

  • Q1. If your exprienced related to that
Round 3 - HR 

(1 Question)

  • Q1. Just conversation and discussion about package

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confident just a try definitely you can
My heartfull wishes

I applied via Naukri.com and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

Nothing big

Round 3 - HR 

(1 Question)

  • Q1. Simple no more difficult
Round 4 - Typing Test 

(1 Question)

  • Q1. Simple no question just generally

Interview Preparation Tips

Interview preparation tips for other job seekers - don't waste your time with this company

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

Interview Questionnaire 

2 Questions

  • Q1. Give me a brief overview of your journey so far?
  • Q2. Hello, thank you for this opportunity. My name is XYZ, I started my career with Aon Hewitt as payroll team member, it was my first opportunity to learn about HR Operations. Initially I was given a task to ...

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, Non Voice Process and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 244 interviews

Interview experience

3.8
  
Good
View more

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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 4.6k Reviews and Ratings
Openings For AR Callers

Hyderabad / Secunderabad

1-6 Yrs

₹ 3-5.5 LPA

Voice Associate

Mumbai,

Mumbai Suburban

1-5 Yrs

₹ 3.25-4.5 LPA

Firstsource Hiring - International BPO!!

Chennai

0-1 Yrs

₹ 1-2 LPA

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