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Firstsource Solutions Interview Questions, Process, and Tips
Top Firstsource Solutions Interview Questions and Answers
- Q1. What are the contents in PDD and SDD that are relevant for RPA developer ?asked in RPA Developer interview
- Q2. Do you know the english well and have a skill of computerasked in Customer Service Associate interview
- Q3. How many languages can you speak ?asked in Senior Associate interview
Firstsource Solutions Interview Experiences
294 interviews found
K. Shankar
Selected
I applied via Approached by Company and was interviewed before Apr 2023. There were 3 interview rounds.
Basic mortgage and about grammar
(1 Question)
- Q1. Formal questions on previous experience and education
(2 Questions)
- Q1. Question about mortgage and process related questions
- Q2. On core documents and few cases
Senior Analyst Interview Questions asked at other Companies
Anonymous
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Over all relevant experiences and salary details and notice period
(1 Question)
- Q1. Process specific questions Experience in team management Client management Performance management Any challenges while handling a team Basis formula like shrinkage attrition billing
(1 Question)
- Q1. Salary discussion
Team Lead Operations Interview Questions asked at other Companies
Vinoth Kumar VR
Selected
I was interviewed before May 2023.
(2 Questions)
- Q1. They asking nature jobs based on our previous experience
- Q2. Explain about end to end activities?
- Ans.
End to end activities refer to the complete process from start to finish, involving all necessary steps and stakeholders.
Includes planning, execution, monitoring, and closing of a project or task
Involves coordination between different departments or teams
Ensures all aspects of a process are completed successfully and efficiently
Example: End to end activities in supply chain management involve procurement, production, d
Assistant Manager Operations Interview Questions asked at other Companies
(2 Questions)
- Q1. Go through your resume
- Q2. Tell me about your schooling
Interview Preparation Tips
Senior CSA Interview Questions asked at other Companies
Firstsource Solutions interview questions for popular designations
I applied via LinkedIn and was interviewed before Jan 2024. There was 1 interview round.
Interview Preparation Tips
Manager HRD Interview Questions asked at other Companies
Get interview-ready with Top Firstsource Solutions Interview Questions
Selected
I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(4 Questions)
- Q1. OPS Round test with a manager
- Q2. Tell about yourself
- Q3. What is a BPO
- Ans.
A BPO (Business Process Outsourcing) is a company that contracts specific business tasks to a third-party service provider.
BPOs handle tasks such as customer service, technical support, data entry, and back-office operations for other companies.
They help businesses save costs by outsourcing non-core functions to specialized service providers.
Examples of BPO companies include Accenture, Convergys, and Teleperformance.
- Q4. What is good customer service
- Ans.
Good customer service involves meeting customer needs, being responsive, and providing a positive experience.
Listening to customer needs and addressing them promptly
Being polite, friendly, and professional in all interactions
Going above and beyond to exceed customer expectations
Resolving issues efficiently and effectively
Following up to ensure customer satisfaction
Senior Customer Service Associate Interview Questions asked at other Companies
Jobs at Firstsource Solutions
(2 Questions)
- Q1. Salary expectations with the company
- Q2. As per company policy
Interview Preparation Tips
Customer Service Executive Interview Questions asked at other Companies
I applied via Approached by Company and was interviewed in Jul 2022. There were 2 interview rounds.
(1 Question)
- Q1. Quite easy if you have the skills to express you can clear the round of interview
Interview Preparation Tips
I am sharing this experience because it will help others to perform the interview with FSL.
Just be confident and express your opinions and also explain your relevant experience and the work culture is very exciting in First Source.
Csa Analyst Interview Questions asked at other Companies
(1 Question)
- Q1. What is regression testing, block box testing, functional testing, bug defect error, test plan ,what is tcd
- Ans.
Regression, black box, and functional testing are types of software testing. Bug, defect, and error are terms used to describe issues found during testing. A test plan is a document outlining the testing approach. TCD stands for Test Case Document.
Regression testing checks if changes to the software have introduced new bugs or caused existing ones to reappear.
Black box testing focuses on testing the functionality of th...
(1 Question)
- Q1. Basic question asking
Interview Preparation Tips
Skills evaluated in this interview
Softwaretest Engineer Interview Questions asked at other Companies
I applied via Walk-in and was interviewed in Nov 2021. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Tell me about yourself
- Q2. Pick any topic and talk for 5 minutes
- Ans.
Topic: Importance of Time Management
Time management is crucial for personal and professional success
Effective time management leads to increased productivity and reduced stress
Prioritizing tasks and setting realistic goals are key components of time management
Tools such as calendars and to-do lists can aid in time management
Examples of time-wasting activities include procrastination and multitasking
- Q3. You won't be getting any leave for the first six months. Are you okay with that?
- Q4. Why do you want to join BPO
- Q5. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries and concerns
It includes providing information about products and services
It also involves resolving customer complaints and issues
Customer service can be provided through various channels such as phone, email, chat, and social media
Good cu...
Interview Preparation Tips
There were two HR rounds. Assesments were done mainly on communication skills and job seriousness.
Then there was online assesment where you have to sit on a computer and give three sets of test. First one was 15/16 questions about basic computer knowledge. Secondly, a typing test of 2 different paragraphs.
And third was type of IQ test with some mathematics and reasoning.
After completion of online assesment, there was ops manager round, where I sat in front of a webcam for a video interview.
So basically, according to the job needs you would be interviewed. Communication skills, basic computing and problem solbing abilities are the main keywords for this job. Best of luck 🤞!
Customer Support Executive Interview Questions asked at other Companies
Top trending discussions
Firstsource Solutions Interview FAQs
Some of the top questions asked at the Firstsource Solutions interview -
The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Interviews By Designations
- Firstsource Solutions Customer Service Associate Interview Questions
- Firstsource Solutions Senior Associate Interview Questions
- Firstsource Solutions Senior Analyst Interview Questions
- Firstsource Solutions C.S.A Interview Questions
- Firstsource Solutions Customer Support Associate Interview Questions
- Firstsource Solutions Analyst Interview Questions
- Firstsource Solutions Senior CSA Interview Questions
- Firstsource Solutions Senior Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Associate Interview Questions
- Senior Associate Interview Questions
- Senior Analyst Interview Questions
- C.S.A Interview Questions
- Customer Support Associate Interview Questions
- Senior Customer Service Associate Interview Questions
- Analyst Interview Questions
- Senior CSA Interview Questions
- Show more
Firstsource Solutions Interview Process
based on 244 interviews
Interview experience
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Firstsource Solutions Reviews and Ratings
based on 4.6k reviews
Rating in categories
|
Senior Analyst
2.2k
salaries
|  ₹2 L/yr - ₹7.7 L/yr |
|
Analyst
1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0.8 L/yr - ₹5 L/yr |
|
Associate
1k
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Senior Associate
984
salaries
| ₹1 L/yr - ₹7.7 L/yr |
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