Firstsource Solutions Interview Questions, Process, and Tips

Q1. Business requirements document ?
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Q2. Requirement gathering techniques ?
Ans. 
Requirement gathering techniques involve various methods to collect and document project requirements.
• Interviews with stakeholders to understand their needs and expectations

• Surveys and questionnaires to gather feedback from a larger group of users

• Observations of current processes and workflows to identify areas for improvement

• Prototyping and mockups to visualize the final product and gather feedback early on

• Brainstormi...read more
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Q1. Why are leaving your previous company?
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Desire for career advancement

• Looking for new challenges

• Seeking growth opportunities

• Change in company culture or values

• Relocation to a different city or country
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Q1. Introduce yourself??
Ans. 
I am a dedicated and experienced Non Voice Process Associate with strong communication and problem-solving skills.
• I have a Bachelor's degree in Business Administration.

• I have worked as a Non Voice Process Associate for 3 years at XYZ Company.

• I am proficient in using various software and tools for data entry and analysis.

• I have excellent attention to detail and can handle multiple tasks efficiently.

• I have strong interpe...read more
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer queries and concerns promptly and effectively.

• It includes providing information about products or services, handling complaints, and resolving issues.

• Good customer service can lead to customer satisfaction, loyalty, and repeat business.

• Examples of customer service inclu...read more
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Q3. What is your goal in future?
Ans. 
To excel in my career and contribute to the growth of the organization.
• To continuously learn and develop new skills

• To take on leadership roles and responsibilities

• To achieve professional growth and advancement

• To make a positive impact on the organization's success

• To build a successful and fulfilling career
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Q1. Tell me about yourself.
Ans. 
Experienced customer service professional with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perfor
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Q2. Tell me about your professional experience
Ans. 
I have over 5 years of experience in customer service roles, with a focus on resolving customer issues and providing excellent support.
• Worked as a Customer Service Representative for XYZ Company for 3 years

• Managed a team of customer service agents and implemented new training programs

• Received multiple awards for exceeding customer satisfaction goals

• Utilized CRM software to track customer interactions and resolve issues
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Q3. Why did you leave your previous company?
Ans. 
Seeking new challenges and growth opportunities in a larger organization.
• Desire for career advancement

• Looking for a more challenging role

• Seeking better compensation or benefits

• Relocation to a new area

• Company downsizing or restructuring
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Q1. Scaring round based on the previous experience
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Q1. Normal interview based on the previous experience
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Q1. Tell me something about yourself...
Ans. Yes.. My name is and my qualification is i am graduate.. I have ecperience as a tele caller
Answered by Rubina Shaikh
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Q1. Share your experience in life and how you handle it
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Q2. What is your hobbies share it
Ans. My hobbies is to explaning and reading
Answered by Rubina Shaikh
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Q3. Share your bad experience on you life and situation
Ans. Make it easy at ecery situation don't do rude behaviour with your love ones
Answered by Rubina Shaikh
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Q1. Self introduction and communication skills
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Q2. Why should I hire you?
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Q3. How many languages can you speak ?
Ans. 
I can speak multiple languages fluently.
• I am fluent in English, Spanish, and French.

• I have a basic understanding of German and Italian.

• I am currently learning Mandarin.
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Q4. Are you ok to work with this salary package?
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Q5. Are you ok if there is no government holidays?
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Basics of computer

Q1. Why do you need this job?
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Q2. Manager was testing whether I am confident in my answer
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Q3. How many languages you can speak ?
Ans. 
I can speak multiple languages fluently.
• I am fluent in English, Spanish, and French.

• I have a basic understanding of German and Italian.

• I am currently learning Mandarin Chinese.
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Q4. Explain me about your brother in your mother tongue ?
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Q5. Manager explained the disadvantage of the process and asked whether I'm willing to work agreeing to all this ?
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