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Firstsource Solutions Interview Questions, Process, and Tips

Updated 26 Feb 2025

Top Firstsource Solutions Interview Questions and Answers

View all 90 questions

Firstsource Solutions Interview Experiences

Popular Designations

294 interviews found

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - Aptitude Test 

Skills test general knowledge

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction and asked about previous company and projects
  • Q2. Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare what in your resume.

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (19)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Madam asked me to tell me something about yourself, then he described the job role and what is the package and where to work and also helped me how to answer with manager sir in OPS round
  • Q2. Madam asked me to refer my friends
Round 3 - Technical 

(5 Questions)

  • Q1. Sir asked me to tell something about yourself
  • Q2. And sir asked to by family background
  • Q3. 3rd what is insurance
  • Ans. 

    Insurance is a contract that provides financial protection or reimbursement against losses or damages.

    • Insurance is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.

    • It involves the transfer of the risk of a loss from one entity to another in exchange for payment.

    • Common types of insurance include health insurance, life insurance, auto insurance, and property insurance.

    • I...

  • Answered by AI
  • Q4. Are you okay with night shifts
  • Q5. Sir also discussed about job description, and told one way cap

Interview Preparation Tips

Interview preparation tips for other job seekers - at the end i got selected, but i declined the offer

Non Voice Process Associate Interview Questions asked at other Companies

Q1. Tell about Computer special keys and there functions
View answer (2)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Assessment test conducted Typing speed, English and Arithmetic & logical questions in maths 🧮

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1. Introduce yourself. 2. What is your last project? 3. Why your are quit your last job?
  • Q2. 4. Any experience in US healthcare and if yes please tell me your healthcare experience. 5. What is your current and expected CTC?

Senior Associate Interview Questions asked at other Companies

Q1. On an average, how many invoices can you process in a day?
View answer (10)

Senior Analyst Interview Questions & Answers

user image Koti Reddy Gade

posted on 25 Mar 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Face to Face interview
Round 3 - HR 

(1 Question)

  • Q1. Salary Discussions and company culture and policies
Round 4 - Behavioral 

(1 Question)

  • Q1. About Process and Company Norms

Interview Preparation Tips

Interview preparation tips for other job seekers - Immediately Need to get job without late to get the job

Senior Analyst Interview Questions asked at other Companies

Q1. Explain 3 statement financial model Calculating discount rate Could you walk me through the DCF model? Other valuation methods. What PE is ideal? What is the other matrix to value the company? Difference between IRR and CAGR. What is Bond Y... read more
View answer (1)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Selected topic and give me two minutes and start discussion

Round 3 - HR 

(4 Questions)

  • Q1. Tell me about myself
  • Q2. What are the good qualities which may benefit our company.
  • Q3. To tell about professional experience, related to profile base give some vaild point to convince.
  • Q4. Positive attitude, work pressure and self adaptive in any case of situation.

Senior Analyst Interview Questions asked at other Companies

Q1. Explain 3 statement financial model Calculating discount rate Could you walk me through the DCF model? Other valuation methods. What PE is ideal? What is the other matrix to value the company? Difference between IRR and CAGR. What is Bond Y... read more
View answer (1)

Get interview-ready with Top Firstsource Solutions Interview Questions

Technician Interview Questions & Answers

user image Anonymous

posted on 19 Feb 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

Asked about work environments & safety

Round 3 - One-on-one 

(2 Questions)

  • Q1. About myself self introduction
  • Q2. Subject related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself & understand about Company & job position in advance

Technician Interview Questions asked at other Companies

Q1. What kinds of pipe used for hot and cold water supply ?
View answer (7)

Jobs at Firstsource Solutions

View all
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
Not Selected

I applied via Approached by Company and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Call interview They wil ask you basic questions like qualification and location etc..
Round 3 - HR 

(2 Questions)

  • Q1. It was a virtual interview . Tell about yourself/ interests or hobbies/ about family etc
  • Q2. If you have any siblings and they are working they will ask you why you didn't try in that company .

Back Office Staff Interview Questions asked at other Companies

Q1. Difference between credit card and debit card
View answer (3)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
-

I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. What are your strengths
Round 2 - Assessment round 

(1 Question)

  • Q1. Sports is a distraction for young kids

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Intro our self and about bpo and our unforgettable memories
Round 3 - Aptitude Test 

Typing test and aptitude questions

Round 4 - HR 

(1 Question)

  • Q1. About company and job

Bpo Data Entry Operator Interview Questions asked at other Companies

Q1. What is Goodwill explain the concept with an example?
View answer (1)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Avoid using too much corporate jargon in your CV. Sometimes keeping things simple will get your job done.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They will ask about yourself and specially they will ask to respond in English and as well as Hindi too. It is domestic as well as international so languages are required.
Round 3 - Aptitude Test 

There will be 3 assessments,
1- speaking test
2- typing test
3- MCQ and best or worst ticking.

Round 4 - Operational round 

(1 Question)

  • Q1. They will ask our introduction, they will ask about previous company or anything like school, college, hobbies etc. Basically they will check the communication. so be energetic and confident while answerin...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident in every rounds. There are still more opportunities, don't give up keep trying ur best, thank you.

Senior Customer Support Executive Interview Questions asked at other Companies

Q1. Tell me a time when you have delivered exception experience to a customer?
View answer (1)

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, Non Voice Process and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 244 interviews

Interview experience

3.8
  
Good
View more

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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 4.6k Reviews and Ratings
Sr. Executive- HRBP (Mid Shift)

Hyderabad / Secunderabad

3-8 Yrs

Not Disclosed

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