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Firstsource Solutions Interview Questions, Process, and Tips for Experienced
Top Firstsource Solutions Interview Questions and Answers for Experienced
- Q1. What are the contents in PDD and SDD that are relevant for RPA developer ?asked in RPA Developer interview
- Q2. How many languages can you speak ?asked in Senior Associate interview
- Q3. what are the elements of a sales write up and what part does storytelling play hereasked in Content Developer interview
Firstsource Solutions Interview Experiences for Experienced
148 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 5 interview rounds.
(3 Questions)
- Q1. Tell us about your experience?
- Q2. Tell us about your family
- Q3. Why do you want to join First Source
Typing Test. Wanted to test your typing Speed.
(2 Questions)
- Q1. Tell us about your family and yourself
- Q2. Why do you want to join First Source
(2 Questions)
- Q1. Wat documents do you have?
- Ans.
I have my resume, identification documents, and certifications.
Resume
Identification documents (e.g. driver's license, passport)
Certifications (e.g. IT certifications, customer service training)
- Q2. Are they authentic?
Interview Preparation Tips
Chat Support Associate Interview Questions asked at other Companies
Selected
I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.
Online test versant round
(5 Questions)
- Q1. Hr will screen us
- Q2. Tell me about your self
- Q3. Why did you leave your previous job
- Q4. Why should I hire you
- Q5. Salary expectation
Interview Preparation Tips
Senior Associate Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.
(1 Question)
- Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.
(2 Questions)
- Q1. Tell me about yourself?
- Ans.
Experienced chat support executive with strong communication skills and problem-solving abilities.
Over 5 years of experience in providing chat support for various products and services
Proficient in using chat support software and CRM systems
Excellent written communication skills with a focus on customer satisfaction
Ability to multitask and prioritize customer inquiries effectively
Proven track record of resolving custom
- Q2. Sell me a laptop
- Ans.
Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.
High-performance processor for fast multitasking
Sleek and lightweight design for portability
Long-lasting battery for all-day use
High-resolution display for crisp visuals
Ample storage space for all your files and applications
Interview Preparation Tips
Chat Support Executive Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
(1 Question)
- Q1. What will be expected CTC,
- Ans.
The expected CTC will depend on the company's budget, industry standards, and your experience level.
CTC expectations can vary based on the company's financial situation and industry norms.
Your level of experience, skills, and qualifications will also play a role in determining the expected CTC.
Research the average salaries for similar roles in your industry to get an idea of what to expect.
Negotiation skills can also i
Facilitator Interview Questions asked at other Companies
Firstsource Solutions interview questions for popular designations
Selected
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Realated to previous process
- Q2. About previous experience
Interview Preparation Tips
Senior Associate Operations Interview Questions asked at other Companies
Get interview-ready with Top Firstsource Solutions Interview Questions
(1 Question)
- Q1. PI,Basic know how of the product involved
CSR Executive Interview Questions asked at other Companies
Jobs at Firstsource Solutions
ABHILASH KALA
Selected
I applied via Company Website and was interviewed before Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Scaring round based on the previous experience
(1 Question)
- Q1. Normal interview based on the previous experience
Interview Preparation Tips
Senior AR Caller Interview Questions asked at other Companies
(5 Questions)
- Q1. Self introduction and communication skills
- Q2. Why should I hire you?
- Q3. How many languages can you speak ?
- Ans.
I can speak multiple languages fluently.
I am fluent in English, Spanish, and French.
I have a basic understanding of German and Italian.
I am currently learning Mandarin.
- Q4. Are you ok to work with this salary package?
- Q5. Are you ok if there is no government holidays?
Basics of computer
(5 Questions)
- Q1. Why do you need this job?
- Q2. Manager was testing whether I am confident in my answer
- Q3. How many languages you can speak ?
- Ans.
I can speak multiple languages fluently.
I am fluent in English, Spanish, and French.
I have a basic understanding of German and Italian.
I am currently learning Mandarin Chinese.
- Q4. Explain me about your brother in your mother tongue ?
- Q5. Manager explained the disadvantage of the process and asked whether I'm willing to work agreeing to all this ?
Interview Preparation Tips
Senior Associate Interview Questions asked at other Companies
Selected
I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Can you give me a brief overview of your background and work experience ?
- Q2. Can you tell me about the specific skills and tools you used in your previous role?
(4 Questions)
- Q1. Tell me about yourself and you work experience?
- Q2. What are the business analysis techniques ?
- Ans.
Business analysis techniques are methods used to identify, analyze, and solve business problems.
SWOT analysis
PESTLE analysis
Root cause analysis
Gap analysis
Use case modeling
Process modeling
Data modeling
Decision analysis
- Q3. What is a business requirement document ?
- Ans.
A business requirement document is a formal document that outlines the requirements of a project or system from a business perspective.
Describes the needs and expectations of stakeholders
Details the functionalities and features required
Includes acceptance criteria and constraints
Serves as a reference for development and testing
Example: A BRD for a new CRM system may include requirements for customer data management, re...
- Q4. What are your strengths and weaknesses
Interview Preparation Tips
- Business Analysis
- Business requirement analysis
- Requirement Gathering
- Business Process Improvement
- Data Analysis
- Problem Analysis
Senior Business Analyst Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Sep 2022. There were 2 interview rounds.
Normal test as per designations
(4 Questions)
- Q1. What is BPO & why are you want to join FSL
- Ans.
BPO stands for Business Process Outsourcing. I want to join FSL because of its reputation for providing excellent customer service.
BPO involves contracting a third-party provider to handle specific business processes, such as customer service or back-office tasks.
FSL is known for its high-quality customer service and efficient handling of client needs.
Joining FSL would provide me with the opportunity to work in a reput...
- Q2. Tell me something about yourself
- Ans.
I am a dedicated and hardworking individual with a passion for helping others and a strong attention to detail.
I have a background in customer service and have received multiple awards for my outstanding performance.
I am a quick learner and always eager to take on new challenges.
I am fluent in three languages - English, Spanish, and French.
- Q3. Family background relatedquestions
- Q4. What is your qualification
- Ans.
I have a Bachelor's degree in Computer Science and 5 years of experience in software development.
Bachelor's degree in Computer Science
5 years of experience in software development
Interview Preparation Tips
C.S.A Interview Questions asked at other Companies
Firstsource Solutions Interview FAQs
Some of the top questions asked at the Firstsource Solutions interview for experienced candidates -
The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Interviews By Designations
- Firstsource Solutions Customer Service Associate Interview Questions
- Firstsource Solutions Senior Associate Interview Questions
- Firstsource Solutions Senior Analyst Interview Questions
- Firstsource Solutions C.S.A Interview Questions
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- Firstsource Solutions Analyst Interview Questions
- Firstsource Solutions Senior CSA Interview Questions
- Firstsource Solutions Senior Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Associate Interview Questions
- Senior Associate Interview Questions
- Senior Analyst Interview Questions
- C.S.A Interview Questions
- Customer Support Associate Interview Questions
- Senior Customer Service Associate Interview Questions
- Analyst Interview Questions
- Senior CSA Interview Questions
- Show more
Firstsource Solutions Interview Process for Experienced
based on 69 interviews
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Firstsource Solutions Reviews and Ratings
based on 4.6k reviews
Rating in categories
Hyderabad / Secunderabad,
Bangalore / Bengaluru
+10-3 Yrs
Not Disclosed
|
Senior Analyst
2.2k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Analyst
1.7k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Associate
1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Associate
949
salaries
| ₹0 L/yr - ₹0 L/yr |
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