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Concentrix Corporation
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Total AHT can be calculated by multiplying the number of calls by the AHT of a single agent.
Calculate the total AHT by multiplying the number of calls by the AHT of a single agent.
For example, if an agent handles 50 calls with an AHT of 5 minutes, the total AHT would be 250 minutes (50 calls * 5 minutes).
Taken practical test on excel
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 6 interview rounds.
I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.
Based on grammar and speech
Concentrix Corporation interview questions for popular designations
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Get interview-ready with Top Concentrix Corporation Interview Questions
I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
I applied via Approached by Company and was interviewed in Aug 2023. There was 1 interview round.
Kirkpatrick method is a popular model for evaluating the effectiveness of training programs.
Consists of four levels: Reaction, Learning, Behavior, Results
Measures the impact of training on learners and the organization
Helps in assessing the return on investment (ROI) of training initiatives
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 2 interview rounds.
An aptitude test of half an hour
I manage Bq management by setting clear goals, monitoring progress, providing feedback, and adjusting strategies as needed.
Set clear goals and expectations for the team
Monitor progress regularly to ensure goals are being met
Provide feedback and support to team members
Adjust strategies as needed based on performance and feedback
Utilize tools and systems to track and analyze data for continuous improvement
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