Business Intelligence Associate
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Updated 26 Oct 2023
Q1. How can we calculate total aht basis on calls and aht of single agent.
Ans.
Total AHT can be calculated by multiplying the number of calls by the AHT of a single agent.
Calculate the total AHT by multiplying the number of calls by the AHT of a single agent.
For example, if an agent handles 50 calls with an AHT of 5 minutes, the total AHT would be 250 minutes (50 calls * 5 minutes).
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