Training and Quality Lead

Training and Quality Lead Interview Questions and Answers

Updated 27 Feb 2024

Q1. Which value addition is yours which can help concentrix grow

Ans.

My value addition is my ability to identify areas of improvement and implement effective solutions.

  • I have a keen eye for detail and can spot inefficiencies in processes

  • I am skilled in analyzing data to identify trends and patterns

  • I have experience in implementing process improvements that have resulted in increased efficiency and quality

  • I am a strong communicator and can effectively collaborate with teams to implement changes

  • For example, in my previous role, I identified a bo...read more

Q2. How do we find out root cause

Ans.

Root cause can be found through a systematic approach of identifying and analyzing the problem.

  • Gather data and information about the problem

  • Identify possible causes through brainstorming or fishbone diagram

  • Analyze the data to determine the most likely cause

  • Verify the cause through testing or experiments

  • Implement corrective actions to address the root cause

Q3. What is Kirk Patrick method

Ans.

Kirkpatrick method is a popular model for evaluating the effectiveness of training programs.

  • Consists of four levels: Reaction, Learning, Behavior, Results

  • Measures the impact of training on learners and the organization

  • Helps in assessing the return on investment (ROI) of training initiatives

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