200+ Synergy Maritime Interview Questions and Answers

I prioritize the queries based on urgency and importance, and handle them one at a time.

• Assess the urgency and importance of each query

• Address the more urgent and important query first

• Communicate with the customer about the situation and provide an estimated time for addressing the second query

• Ensure that both queries are resolved satisfactorily

DHCP is a protocol used to assign IP addresses dynamically to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol

• It assigns IP addresses to devices on a network

• DHCP server assigns IP addresses to clients

• DORA process involves Discovery, Offer, Request, and Acknowledgment

• DHCP works on UDP protocol

• Port number for DHCP is 67 for server and 68 for client

• DORA process is a broadcast process

• When a new client joins the network, a DHCP Discover message is broadcast...read more

Possible faulty part causing Power State Failure BSOD in Event Manager.

• Faulty power supply unit (PSU)

• Corrupted or outdated device drivers

• Overheating of CPU or GPU

• Hardware failure of RAM or hard drive

• Malware or virus infection

• Incompatible software or hardware

• Faulty motherboard or CPU

• Insufficient power supply to the system

Social media is a digital platform that allows people to connect and share information.

• Social media has revolutionized the way we communicate and interact with each other.

• It has made it easier to stay in touch with friends and family, even if they are far away.

• Social media has also become a powerful tool for businesses to connect with customers and promote their products.

• However, it can also have negative impacts on mental health and privacy.

• Examples of social media platforms...read more

I will listen to the customer's concerns and try to find a solution that meets their needs.

• Ask the customer for more information about their concerns

• Offer alternative solutions that may better meet their needs

• Be empathetic and understanding of their perspective

• If necessary, escalate the issue to a supervisor for further assistance

• Ensure that the customer feels heard and valued throughout the interaction

Assisted a customer in finding a unique solution to a product issue

• Customer had a faulty product that was out of warranty

• Suggested a DIY repair using household items

• Provided step-by-step instructions and followed up to ensure success

I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

• I listen carefully to the customer's concerns and empathize with their situation.

• I provide clear and concise explanations of the benefits of our products or services.

• I offer alternative solutions if the customer is not satisfied with the initial proposal.

• I remain calm and professional even in difficult situations.

• I follow up with the customer to ensure thei...read more

Calculate FTE requirement based on call volume, AHT, occupancy, working days, and hours.

• Use the formula: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)

• Substitute the given values into the formula

• Resulting value is the FTE requirement

Content moderation ensures a safe and healthy online environment for all users.

• Prevents the spread of hate speech, fake news, and harmful content

• Protects vulnerable groups from cyberbullying and harassment

• Promotes respectful and constructive online discourse

• Encourages responsible use of social media platforms

• Examples: Facebook's Community Standards, Twitter's Rules and Policies

These are technical terms related to computer hardware and software.

• BIOS (Basic Input/Output System) is a firmware that initializes hardware during boot-up.

• POST (Power-On Self-Test) is a diagnostic test that checks hardware components during boot-up.

• IPV4 and IPV6 are protocols used for communication over the internet.

• IP configuration refers to the settings used to connect to a network.

• SSD (Solid State Drive) is a type of storage device that uses flash memory.

• Display settings ...read more

Calculating time taken for each bill with given data

• Calculate total working hours per week

• Calculate total working hours per week per employee

• Divide total working hours by total volumes to get time taken per bill

Blue Screen of Death (BSOD) is an error screen displayed on Windows operating systems when a critical system error occurs.

• BSOD is also known as a stop error or system crash

• It is usually caused by hardware or software issues

• BSOD displays a message with error codes and may require a system restart

• Examples of BSOD errors include IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, and SYSTEM_SERVICE_EXCEPTION

SME stands for Subject Matter Expert. SMEs are individuals with specialized knowledge and expertise in a particular field.

• SMEs are highly knowledgeable professionals who possess deep expertise in a specific subject area.

• They are often sought after for their insights, advice, and guidance in their respective fields.

• SMEs play a crucial role in providing expertise and support to organizations, teams, and projects.

• They help in problem-solving, decision-making, and ensuring the su...read more

Yes, I am comfortable with rotational shift.

• I have previous experience working in rotational shifts

• I am flexible with my schedule and can adjust accordingly

• I understand the importance of providing 24/7 support to customers

• I am willing to work weekends and holidays if required

Stay calm, listen actively, empathize, apologize, offer solutions.

• Remain calm and composed

• Listen actively and attentively to their concerns

• Empathize with their situation and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Avoid arguing or getting defensive

• Maintain a professional and respectful tone

• Follow up to ensure their satisfaction

Backup and restore are processes of creating a copy of data and restoring it in case of data loss. Copy and paste is done using Ctrl+C and Ctrl+V. Apple's latest iPhone version is iPhone 12.

• Backup is the process of creating a copy of data to prevent data loss.

• Restore is the process of recovering data from a backup.

• Ctrl+C and Ctrl+V are used to copy and paste in a computer.

• Apple's latest iPhone version is iPhone 12.

I will immediately check if there are any available employees who can cover the shift and if not, I will contact temporary staffing agencies.

• Check if there are any available employees who can cover the shift

• Contact temporary staffing agencies if no employees are available

• Ensure work continues without any delay

The best way to recover the amount is through a systematic approach that includes effective communication, negotiation, and legal action if necessary.

• Establish clear and open lines of communication with the debtor

• Understand the reasons for non-payment and address any concerns or disputes

• Negotiate a repayment plan that is feasible for the debtor

• Regularly follow up and remind the debtor of their outstanding debt

• Consider offering incentives or discounts for early payment

• If neces...read more

UEFI stands for Unified Extensible Firmware Interface.

• UEFI is a replacement for BIOS.

• It provides a more secure boot process.

• It supports larger hard drives and faster boot times.

• UEFI is used in modern computers and laptops.

• Examples of UEFI implementations include Intel's EFI and Apple's Open Firmware.

E-commerce is the buying and selling of goods and services online.

• E-commerce allows businesses to reach a wider audience and sell products 24/7.

• Customers can browse and purchase products from anywhere with an internet connection.

• Payment and shipping are typically handled electronically.

• Examples of e-commerce platforms include Amazon, eBay, and Shopify.

I would remain calm, maintain professionalism, and politely address the inappropriate behavior.

• Remain calm and composed

• Politely address the inappropriate behavior

• Set boundaries and redirect the conversation back to the issue at hand

• If the behavior persists, escalate the issue to a supervisor or manager

I remain calm, listen actively, empathize with the customer, and find a solution to their problem.

• Stay calm and composed

• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Find a solution to address the customer's problem

• Offer alternatives or escalate to a supervisor if needed

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Listen actively to customers and address their concerns promptly

• Provide personalized and empathetic service

• Offer multiple channels for customer support (e.g. phone, email, chat)

• Train employees to handle difficult situations and provide solutions

• Collect feedback and use it to improve service

• Create a customer-centric culture within the organization

My way of dealing with stubborn customers is to remain calm, empathize with their concerns, and find a mutually beneficial solution.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Offer alternative solutions

• Negotiate and find a win-win outcome

• Maintain professionalism and patience

Stay calm, listen attentively, and try to defuse the situation.

• Remain calm and composed

• Listen attentively to the person's concerns

• Empathize with the person's frustration

• Avoid responding with aggression or anger

• Try to defuse the situation by offering solutions or alternatives

• If necessary, escalate the call to a supervisor or manager

To troubleshoot no internet connection, check physical connections, restart devices, verify settings, and contact ISP.

• Check physical connections (cables, modem, router)

• Restart devices (modem, router, computer)

• Verify network settings (IP address, DNS servers)

• Contact Internet Service Provider (ISP) for assistance

Tools used in financial crime investigation and their basic uses

• Data analysis tools like Excel and SQL can be used to identify patterns and anomalies in financial transactions

• Visualization tools like Tableau can be used to create charts and graphs to better understand the data

• Investigative tools like LexisNexis and Accuity can be used to gather information on individuals and companies

• Forensic tools like EnCase and FTK can be used to recover deleted data and analyze digital ev...read more

iOS, Android, and Windows are three different operating systems used in mobile devices and computers.

• iOS is developed by Apple and is exclusive to Apple devices like iPhones and iPads.

• Android is developed by Google and is used by a variety of manufacturers on their devices.

• Windows is developed by Microsoft and is used primarily on PCs and some mobile devices.

• Each operating system has its own app store, user interface, and features.

• iOS is known for its smooth performance and s...read more

This question covers various DNS concepts such as forward/reverse lookup zones, iterative/recursive queries, primary/secondary servers, stubs zone/forwarders, caching, and root hints.

• Forward lookup zone maps hostnames to IP addresses while reverse lookup zone maps IP addresses to hostnames

• Iterative query requires the DNS server to provide the best answer it can while recursive query requires the DNS server to provide a complete answer

• Primary server holds the master copy of th...read more

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

I plan to handle BQ agents by providing them with clear guidelines and expectations, regular feedback and training, and fostering a positive and supportive work environment.

• Provide clear guidelines and expectations for their work

• Offer regular feedback and coaching to help them improve

• Provide ongoing training to keep their skills up-to-date

• Create a positive and supportive work environment to boost morale

• Encourage open communication and collaboration among team members

Cloud refers to services and resources accessed over the internet, while on premises refers to resources located within an organization's physical location.

• Cloud services are accessed over the internet, allowing for scalability and flexibility.

• On premises resources are physically located within an organization's own data center or server room.

• Cloud services are typically managed and maintained by a third-party provider, while on premises resources are managed internally by th...read more

Online shopping has become more important during Covid-19 and Teleperformance plays a crucial role in providing customer service for online shoppers.

• Online shopping has seen a surge in demand due to Covid-19 as people prefer to shop from the safety of their homes.

• Teleperformance provides customer service support for various online shopping platforms, helping customers with their queries and concerns.

• With the increase in online shopping, Teleperformance has had to adapt to the...read more

Different protocols used for internet include TCP/IP, HTTP, FTP, SMTP, and DNS.

• TCP/IP (Transmission Control Protocol/Internet Protocol) - used for communication between devices on the internet

• HTTP (Hypertext Transfer Protocol) - used for transferring web pages

• FTP (File Transfer Protocol) - used for transferring files between a client and server

• SMTP (Simple Mail Transfer Protocol) - used for sending emails

• DNS (Domain Name System) - used for translating domain names to IP addre...read more

Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the platform's guidelines.

• It involves reviewing user-generated content such as comments, posts, images, and videos.

• Moderators ensure that the content does not violate the platform's policies on hate speech, harassment, violence, and other inappropriate content.

• They may also respond to user complaints and take action such as removing or flagging content.

• Examples of platforms...read more

Security group is used to manage access to resources while dynamic distribution group is used to send email to a group of recipients.

• Security group is a collection of users, computers, and other groups that are used to manage access to resources.

• Dynamic distribution group is a collection of recipients that is created based on a set of filters.

• Security group is used to assign permissions to resources while dynamic distribution group is used to send email to a group of recipien...read more

I would handle the situation by first assessing the specific details and then taking appropriate action.

• Gather all relevant information about the situation

• Analyze the information to determine the best course of action

• Communicate with all parties involved to ensure understanding and cooperation

• Take action to resolve the situation in a timely and effective manner

• Follow up to ensure the situation has been fully resolved

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication, problem-solving, and empathy.

• Examples include resolving customer complaints, answering inquiries, and providing product recommendations.

• Customer service can be provided through various channels such as in-person, over the phone, or online.

• Good customer service...read more

Concentrix is a global business services company specializing in customer engagement and improving business performance.

• Concentrix provides customer service, technical support, and sales solutions for clients across various industries.

• The company has a presence in over 40 countries and serves clients in more than 70 languages.

• Concentrix is known for its focus on innovation and technology to deliver exceptional customer experiences.

• They offer services such as omnichannel custo...read more

A content moderator is responsible for reviewing and monitoring user-generated content to ensure it meets the platform's guidelines.

• Review and moderate user-generated content

• Ensure content meets platform guidelines

• Remove inappropriate or harmful content

• Provide feedback to users on content moderation decisions

Financial crimes refer to illegal activities that involve money or financial transactions.

• Examples include money laundering, fraud, embezzlement, insider trading, and cybercrime.

• Financial crimes can be committed by individuals, organizations, or even governments.

• These crimes can have serious consequences, such as loss of money, damage to reputation, and even imprisonment.

• Preventing financial crimes requires a combination of technology, regulations, and enforcement.

A modem is a device that connects a computer to the internet. An IP address is a unique identifier assigned to each device on a network. An operating system is the software that manages a computer's hardware and software resources.

• A modem is used to connect a computer to the internet through a phone line or cable connection.

• An IP address is a numerical label assigned to each device on a network to identify and communicate with other devices.

• An operating system is the software...read more

The question is about types of AC, UPS rating, PAC, and its usage in server rooms.

• There are two types of AC - window and split AC.

• UPS rating is the amount of power that a UPS can supply to connected devices.

• PAC stands for Precision Air Conditioning and is used in server rooms to maintain a constant temperature and humidity level.

• PACs are used in server rooms because they provide better control over temperature and humidity compared to regular ACs.

• UPS rating is important in se...read more

I would remain calm, listen to their concerns, empathize with them, and try to find a solution to their problem.

• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Try to find a solution to their problem

• If necessary, involve a supervisor or manager

Investigate the root cause of the slowness and take appropriate actions to optimize the system performance.

• Check system resource utilization (CPU, memory, disk)

• Identify any recent changes or updates that may have caused the slowdown

• Review system logs for any errors or warnings

• Optimize system configurations and settings

• Consider upgrading hardware or software if necessary

A customer is an individual or organization that purchases goods or services, while a client is a person or entity that receives professional services or advice.

• Customers typically make one-time purchases, while clients often have ongoing relationships with service providers.

• Customers may not have a direct relationship with the seller, while clients usually have a more personal connection with their service provider.

• Customers are focused on the products or services they are b...read more

Customer paying possibility can be recognised by analysing their credit history, income, expenses and payment behaviour.

• Check credit score and credit history

• Assess income and expenses

• Observe payment behaviour and patterns

• Consider any outstanding debts or loans

• Look for any bankruptcies or legal actions against the customer

International process questions refer to inquiries related to global operations and procedures.

• These questions may involve shipping and handling of products across borders

• They may also pertain to customs regulations and documentation

• Language barriers and cultural differences may also be a factor

• Examples include inquiries about international shipping rates, customs duties, and import/export regulations

There are various types of migration and mailbox provision protocols used in the industry.

• IMAP (Internet Message Access Protocol) is commonly used for mailbox migration and provision.

• POP3 (Post Office Protocol version 3) is another protocol used for mailbox migration and provision.

• Exchange Web Services (EWS) is a protocol used for migrating and provisioning mailboxes in Microsoft Exchange environments.

• Migration can also be performed using APIs like Microsoft Graph API or Goog...read more

I use Moving Average and Weighted Average methods for forecasting.

• Moving Average method involves calculating the average of past data points to predict future values.

• Weighted Average method assigns different weights to past data points based on their importance in predicting future values.

• Both methods require historical data and are useful in predicting trends and patterns.

• For example, if I am forecasting call volume for a call center, I would use Moving Average or Weighted A...read more

Active Directory has both physical and logical components.

• Physical components include domain controllers, sites, and replication topology.

• Logical components include domains, trees, forests, and organizational units.

• Active Directory also includes various services such as DNS, LDAP, and Kerberos.

• Physical components are responsible for storing and replicating data, while logical components define the structure and hierarchy of the directory.

• Examples of logical components include...read more

Concentrix has a well-defined process for its operations.

• Concentrix follows a structured approach to deliver its services.

• The company has a set of standard operating procedures (SOPs) for each process.

• The process is designed to ensure quality and efficiency in service delivery.

• Concentrix uses various tools and technologies to streamline its processes.

• The company regularly reviews and updates its processes to keep up with changing market trends and customer needs.

Check network connectivity, OneDrive settings, file/folder permissions, available storage space.

• Ensure network connectivity is stable

• Check OneDrive settings for any errors or conflicts

• Verify file/folder permissions are set correctly

• Check available storage space on the device

• Restart the OneDrive application or device if necessary

POST and BIOS are computer system processes.

• POST stands for Power-On Self Test and is a diagnostic process that checks if the computer hardware is functioning properly.

• BIOS stands for Basic Input/Output System and is a firmware that initializes and controls the hardware components of the computer.

• POST runs before BIOS and checks the CPU, memory, and other hardware components for errors.

• BIOS then loads the operating system from the hard drive or other storage device.

• Both POST ...read more

FSMO roles are critical for the proper functioning of Azure Active Directory.

• FSMO stands for Flexible Single Master Operations.

• There are five FSMO roles in Azure Active Directory: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

• The Schema Master controls all updates and modifications to the schema.

• The Domain Naming Master controls the addition or removal of domains in the forest.

• The RID Master allocates RIDs to domain controllers.

• The P...read more

Verification ensures the product is built right, while validation ensures the right product is built.

• Verification focuses on whether the software meets the specified requirements.

• Validation focuses on whether the software meets the customer's needs and expectations.

• Verification is done during the development phase, while validation is done during the testing phase.

• Examples: Verification - reviewing requirements documents, Validation - user acceptance testing.

My value addition is my ability to identify areas of improvement and implement effective solutions.

• I have a keen eye for detail and can spot inefficiencies in processes

• I am skilled in analyzing data to identify trends and patterns

• I have experience in implementing process improvements that have resulted in increased efficiency and quality

• I am a strong communicator and can effectively collaborate with teams to implement changes

• For example, in my previous role, I identified a bo...read more

Hypothesis testing is a statistical method to test a hypothesis, P value is the probability of obtaining a result as extreme as the observed result, Projects completed refers to the number of projects successfully finished.

• Hypothesis testing is used to determine if a hypothesis is true or false based on sample data

• P value is the probability of obtaining a result as extreme as the observed result, assuming the null hypothesis is true

• Projects completed refers to the number of p...read more

Total AHT can be calculated by multiplying the number of calls by the AHT of a single agent.

• Calculate the total AHT by multiplying the number of calls by the AHT of a single agent.

• For example, if an agent handles 50 calls with an AHT of 5 minutes, the total AHT would be 250 minutes (50 calls * 5 minutes).

Customer call service can be managed by setting clear communication guidelines, providing training to staff, using CRM software, and regularly monitoring and analyzing call data.

• Set clear communication guidelines for staff to follow during customer calls.

• Provide training to staff on effective communication, problem-solving, and product knowledge.

• Utilize CRM software to track customer interactions, manage leads, and streamline communication.

• Regularly monitor and analyze call d...read more

To find a way to customer service care, one must prioritize communication, empathy, problem-solving, and continuous improvement.

• Prioritize effective communication with customers to understand their needs and concerns.

• Show empathy towards customers by listening actively and showing genuine concern for their issues.

• Utilize problem-solving skills to address customer complaints and find solutions to their problems.

• Strive for continuous improvement by seeking feedback from custome...read more

Calibration is the process of adjusting or standardizing a measuring instrument to ensure its accuracy and reliability.

• Calibration involves comparing the measurements of a device to a known standard.

• It is done to eliminate or minimize any errors or discrepancies in the measurements.

• Calibration is essential in various industries such as manufacturing, engineering, and scientific research.

• Examples of calibrated instruments include thermometers, pressure gauges, pH meters, and w...read more

Shrinkage refers to the loss or reduction of inventory due to theft, damage, or administrative errors.

• Shrinkage is a common issue in retail and warehouse operations.

• It can occur due to shoplifting, employee theft, supplier fraud, or errors in inventory management.

• Shrinkage can also result from damaged or expired products.

• It is measured as a percentage of the total inventory value.

• Implementing security measures, conducting regular audits, and improving inventory management can...read more

Handle high rated clients with professionalism, communication, and problem-solving skills.

• Maintain open and clear communication with the client to understand their needs and expectations.

• Provide timely responses and updates to ensure the client feels valued and informed.

• Address any issues or concerns promptly and effectively to maintain a positive relationship.

• Go above and beyond to exceed the client's expectations and provide exceptional service.

• Seek feedback from the client...read more

I will handle high-rated customers by providing exceptional service and addressing their concerns promptly.

• Listen actively to understand their needs and concerns

• Respond promptly and professionally to their inquiries

• Offer personalized solutions and go the extra mile to exceed their expectations

• Maintain a calm and empathetic demeanor, even in challenging situations

• Follow up to ensure their satisfaction and address any further issues

• Provide proactive communication and updates on...read more

Yes, I am good at sales. I can effectively sell a pen by highlighting its features and benefits.

• Highlight the pen's sleek design and comfortable grip

• Emphasize the smooth writing experience it provides

• Mention any special features like being refillable or having a built-in stylus

• Create a sense of urgency by mentioning limited stock or a special discount

The process of migrating to Office 365 involves planning, preparation, and execution.

• Assess current infrastructure and identify migration goals

• Prepare for migration by ensuring compatibility and setting up necessary accounts

• Execute migration by transferring data and configuring settings

• Test and verify successful migration

• Train users on new system and provide ongoing support

• Examples of migration tools include Microsoft's Migration Manager and third-party solutions like SkyKick

A virtual private network (VPN) extends a private network across a public network, allowing users to send and receive data securely.

• Encrypts data to ensure privacy and security

• Allows users to access a private network remotely

• Masks IP address to protect user's identity

• Commonly used for remote work, accessing geo-blocked content, and enhancing online security

• Examples include NordVPN, ExpressVPN, and CyberGhost

Active Directory uses various port numbers for different services.

• Port 389 is used for LDAP (Lightweight Directory Access Protocol) for querying and modifying directory data.

• Port 636 is used for LDAP over SSL (Secure Sockets Layer).

• Port 3268 is used for Global Catalog queries.

• Port 3269 is used for Global Catalog queries over SSL.

• Port 53 is used for DNS (Domain Name System) queries.

• Port 88 is used for Kerberos authentication.

• Port 445 is used for SMB (Server Message Block) file...read more

Listen actively, empathize, remain calm, apologize, offer solutions, follow up

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is angry

• Apologize for any inconvenience caused, regardless of fault

• Offer solutions to address the customer's issue and resolve it

• Follow up with the customer to ensure their satisfaction

Yes, I am skilled in multitasking and can efficiently handle multiple tasks simultaneously.

• I have experience in managing multiple customer inquiries at once

• I am proficient in using various software tools simultaneously to assist customers

• I can prioritize tasks effectively to ensure all customer needs are met in a timely manner

Bulk wipe in mdm intune

• Navigate to Intune portal and select Devices

• Select the devices you want to wipe

• Click on the 'Wipe' button and confirm the action

• The devices will be wiped in bulk

MBR stands for Master Boot Record, a boot sector at the beginning of a hard disk that contains the partition table.

• MBR is a small program that runs when a computer starts up and loads the operating system.

• It contains information about the partitions on the hard disk and the boot loader code.

• MBR is located in the first sector of the hard disk and is only 512 bytes in size.

• If the MBR becomes corrupted, the computer may not be able to boot up properly.

• MBR has been replaced by GP...read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP is used to automatically assign IP addresses to devices on a network.

• It helps in reducing the manual effort required to configure IP addresses on each device.

• DHCP servers lease IP addresses to devices for a specific period of time.

• DHCP also provides other network configuration information like subnet mask, default gateway, DNS serv...read more

Attrition refers to the rate at which employees leave a company over a specific period of time.

• Attrition is a measure of employee turnover.

• It can be calculated by dividing the number of employees who leave by the average number of employees during a given period.

• Attrition can be voluntary (resignations, retirements) or involuntary (layoffs, terminations).

• High attrition rates can indicate issues with employee satisfaction, work environment, or management.

• Examples of attrition ...read more

Different types of software testing include unit testing, integration testing, system testing, acceptance testing, and regression testing.

• Unit Testing: Testing individual components or modules of a software application.

• Integration Testing: Testing the interaction between different components or modules.

• System Testing: Testing the entire system as a whole.

• Acceptance Testing: Testing to ensure the software meets the requirements of the end users.

• Regression Testing: Testing to e...read more

A test case is a set of conditions or variables under which a tester will determine whether a system under test satisfies requirements or works correctly.

• A test case includes a unique identifier or name to distinguish it from other test cases.

• It also includes a description of the test scenario, outlining the steps to be executed.

• Test cases include the expected result or outcome based on the input provided.

• Additional information such as preconditions, postconditions, and test ...read more

Hashmap is a data structure that stores key-value pairs and uses hashing to retrieve values quickly.

• Hashmap uses an array to store the key-value pairs.

• The key is hashed to generate an index in the array.

• If two keys hash to the same index, a linked list is used to store the values.

• Retrieving a value involves hashing the key to find the index and then traversing the linked list if necessary.

• Hashmap provides constant time complexity for insertion, deletion, and retrieval on aver...read more

My favorite tool in manual testing is the Chrome Developer Tools.

• Allows for inspecting elements on a webpage

• Can test network requests and responses

• Helps in debugging JavaScript code

• Useful for analyzing performance issues

• Can simulate different device types and screen sizes

Claim adjudication is the process of reviewing and evaluating insurance claims to determine their validity and payment amount.

• Claims adjudication involves reviewing and verifying the information provided in a claim

• It also involves determining the coverage and benefits available under the policy

• The adjudicator then decides whether to approve or deny the claim and calculates the payment amount

• Examples of claims that may require adjudication include medical, auto, and property d...read more

A quality advisor must have strong analytical skills, attention to detail, and excellent communication abilities.

• Strong analytical skills to identify areas for improvement

• Attention to detail to ensure compliance with regulations and standards

• Excellent communication abilities to effectively communicate with stakeholders

• Knowledge of quality management systems and methodologies

• Ability to lead and facilitate quality improvement initiatives

• Experience in data analysis and reporting...read more

COB stands for Coordination of Benefits, pr stands for Provider, and EOB stands for Explanation of Benefits.

• COB is a process used by insurance companies to determine which insurance plan is responsible for paying for a particular medical claim.

• PR refers to the healthcare provider who rendered the medical service.

• EOB is a document sent by the insurance company to the policyholder explaining how a medical claim was processed and what portion of the cost is covered by insurance....read more

Troubleshooting outlook and protocol port numbers involves checking settings, firewall rules, and network connectivity.

• Check if Outlook is configured correctly with the right server settings

• Verify if the correct protocol port numbers (e.g. SMTP, IMAP, POP) are being used

• Ensure that firewall rules are not blocking the communication

• Test network connectivity to the mail server

• Check for any recent changes or updates that may have caused the issue

Algorithms for object detection include YOLO, Faster R-CNN, SSD, and Mask R-CNN.

• YOLO (You Only Look Once) is a real-time object detection algorithm that uses a single neural network to predict bounding boxes and class probabilities.

• Faster R-CNN (Region-based Convolutional Neural Network) uses a two-stage approach to first propose regions of interest and then classify them.

• SSD (Single Shot Detector) is a one-stage object detection algorithm that uses a single neural network to...read more

The brain of a computer is the Central Processing Unit (CPU).

• The CPU is responsible for executing instructions and performing calculations.

• It is often referred to as the 'brain' of the computer because it controls all the other components.

• The speed and power of the CPU can greatly affect the performance of the computer.

• Examples of popular CPUs include Intel Core i7 and AMD Ryzen processors.

VLAN stands for Virtual Local Area Network. VLAN port modes determine how a switch port behaves in relation to VLANs.

• VLAN is a logical grouping of devices on the same network segment

• VLAN port modes include access, trunk, and hybrid

• Access mode assigns a port to a specific VLAN

• Trunk mode allows the port to carry traffic for multiple VLANs

• Hybrid mode allows the port to carry both tagged and untagged traffic

Express in Concentrix was fast-paced and focused on meeting customer needs.

• Express was a specialized team within Concentrix that handled urgent customer inquiries

• Agents were trained to quickly resolve issues and provide excellent customer service

• Metrics were closely monitored to ensure efficiency and customer satisfaction

• Examples of Express inquiries include billing issues, service outages, and technical support

• Overall, Express in Concentrix was a challenging but rewarding ex...read more

Active Directory is a directory service that stores information about objects on a network, while DC promotion is the process of promoting a server to a domain controller.

• Active Directory is a centralized database that stores information about network resources such as users, computers, and printers.

• It allows administrators to manage and secure resources within a network.

• DC promotion is the process of installing Active Directory Domain Services on a server to make it a domain...read more

I start my day by reviewing training materials, conducting quality assessments, providing feedback to team members, and analyzing data.

• Review training materials for upcoming sessions

• Conduct quality assessments on team members' performance

• Provide feedback to team members on areas of improvement

• Analyze data to identify trends and areas for improvement

• Collaborate with managers to implement training and quality initiatives