Process Trainer

Job Title:

Process Trainer

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

Role and key responsibilities :

• Deliver product training for New Hires in the Chat/Complaint Management and Email Back-office line of Businesses

• Design training curriculum using inputs from Operations Quality

• Knowledge management for the process

• Maintain MIS related to all training batches

• Keep up to date with the product / process knowledge

• Accountability for 0 - 30 days batch performance

• Attend TTT conducted by clients

• Conduct PKT and process refreshers on the floor

• Design Develop training content

• Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population

• Participate in calibration of Trainers, QAs and Voice Coaches within the team

.

Key Skills and knowledge:

• Customer support experience

• Languages - English

• Good MS Office skills

• Exposure to Chat, Email Back-office line of business

Educational qualification:

• Graduation

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Kolkata - Candor TechSpace, Plot number 1,2,3 3/1

Language Requirements:

Time Type:

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