Communications Trainer II

Job Title:

Job Description

• Build and sustain professional and communication skills for advisors in NHT
• Undergo the TTT certification and thereafter deliver NH Training to NHT batches
• Identify Learning needs of agents/ any other learners/ business as a learning consultant
• Design training curriculum using the principles of Instructional Design
• Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process.
• Observe and evaluate trainee performance during real time training sessions
• Track and maintain trainee attendance and trainee certification records for audit purposes.
• Initiate and participate in the projects of the team and the department
• Conducting refresher or stratified training batches on NHT modules
• Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)
• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
• When not involved in batches, be willing to support National Command Center with the language assessments for hiring
• Maintain key MIS related to all the above activities
• Master Trainer - preferred

• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
• High levels of spoken and written communication
• Interpersonal and team management skills are a must
• Ability to interact with different levels in the organization
• Basic knowledge of Instructional design desirable
• Exposure to Quality shall be preferred
• Expertise in Excel & power point
• Knowledge of basic banking terminology.

Location:

Language Requirements:

Time Type:

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