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Communications Trainer II
Concentrix Corporation
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Build and sustain professional and communication skills for advisors in NHT
- Identify Learning needs of agents/ any other learners/ business as a learning consultant
- Design training curriculum using the principles of Instructional Design
- Work closely with the CXHQ/VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.
- Observe and evaluate trainee performance during real time training sessions.
- Track and maintain trainee attendance and trainee certification records for audit purposes.
- Initiate and participate in the projects of the team and the department
- Conduct refresher or stratified training batches on NHT modules
- Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
- When not involved in batches, be willing to support National Command Center with the language assessments for hiring
- Maintain key MIS related to all the above activities.
- Experience in customer care (voice & non-voice) - oral and written
- Excellent communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Ability to manage multiple projects and priorities simultaneously
- Knowledge of ADDIE is mandatory
- Must be from a sporting background
- Flexible to work in 24X7 environment (Night shifts & weekends based on scope)
- Clear understanding about Fantasy gaming and able to demonstrate the same
- Strong communication skills - English and Hindi - English verbal and written, Hindi verbal
Employment Type: Full Time, Permanent
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