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Communications Trainer II
Concentrix Corporation
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Job Title:
Communications Trainer II .
Role and Key Responsibilities:
- Build and sustain professional and communication skills for advisors in NHT
- Identify Learning needs of agents/ any other learners/ business as a learning consultant
- Design training curriculum using the principles of Instructional Design
- Work closely with the CXHQ/VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.
- Observe and evaluate trainee performance during real time training sessions.
- Track and maintain trainee attendance and trainee certification records for audit purposes.
- Initiate and participate in the projects of the team and the department
- Conduct refresher or stratified training batches on NHT modules
- Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
- When not involved in batches, be willing to support National Command Center with the language assessments for hiring
- Maintain key MIS related to all the above activities.
Key skills & knowledge:
- Experience in customer care (voice & non-voice) - oral and written
- Excellent communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Ability to manage multiple projects and priorities simultaneously
- Knowledge of ADDIE is mandatory
- Must be from a sporting background
- Flexible to work in 24X7 environment (Night shifts & weekends based on scope)
- Clear understanding about Fantasy gaming and able to demonstrate the same
- Strong communication skills - English and Hindi - English verbal and written, Hindi verbal
Educational Qualification : Graduation
Disclaimer:-
Location:
IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
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Referral
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Company Website
Campus Placement
23%
18%
17%
8%
7%
1%
26% candidates got the interview through other sources.
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What people at Concentrix Corporation are saying
Communications Trainer salary at Concentrix Corporation
reported by
10
employees
with 1-8
years exp.
₹3.7
L/yr - ₹7.8
L/yr
11%
more
than the average Communications Trainer Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 25.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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