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47 Concentrix Corporation Jobs

Communications Trainer II

1-9 years

Kolkata

1 vacancy

Communications Trainer II

Concentrix Corporation

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

Job Title:
Communications Trainer II
.
Role and Key Responsibilities:
  • Build and sustain professional and communication skills for advisors in NHT
  • Identify Learning needs of agents/ any other learners/ business as a learning consultant
  • Design training curriculum using the principles of Instructional Design
  • Work closely with the CXHQ/VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.
  • Observe and evaluate trainee performance during real time training sessions.
  • Track and maintain trainee attendance and trainee certification records for audit purposes.
  • Initiate and participate in the projects of the team and the department
  • Conduct refresher or stratified training batches on NHT modules
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
  • When not involved in batches, be willing to support National Command Center with the language assessments for hiring
  • Maintain key MIS related to all the above activities.
Key skills & knowledge:
  • Experience in customer care (voice & non-voice) - oral and written
  • Excellent communication and presentation skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to manage multiple projects and priorities simultaneously
  • Knowledge of ADDIE is mandatory
  • Must be from a sporting background
  • Flexible to work in 24X7 environment (Night shifts & weekends based on scope)
  • Clear understanding about Fantasy gaming and able to demonstrate the same
  • Strong communication skills - English and Hindi - English verbal and written, Hindi verbal
Educational Qualification : Graduation
Disclaimer:-
Location:
IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr
Language Requirements:
Time Type:
Full time
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Employment Type: Full Time, Permanent

Read full job description

Concentrix Corporation Interview Questions & Tips

Prepare for Concentrix Corporation roles with real interview advice

Top Concentrix Corporation Communications Trainer Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 403 questions

What people at Concentrix Corporation are saying

Communications Trainer salary at Concentrix Corporation

reported by 11 employees with 1-10 years exp.
₹3.7 L/yr - ₹7.8 L/yr
11% more than the average Communications Trainer Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.4k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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