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Manager I, Quality
Concentrix Corporation
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Analytical mindset to drive continuous improvement for key CTQs (i,e , NPS / CSAT / FCR)
Manage Call Quality Client related KPIs with analytical quantification and establish co-relation
Evaluate effectiveness of TQ interventions.
Strengthen Quality management processes / framework to improve quality delivery.
Drive Process control Compliance in addition to managing the Audit requirements.
Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.
Interact and streamline channels of communication with other Functions and Clients.
Provide quality floor support, feedback, refresher and corrective training
Support cross process / location teams.
Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.
Key skills knowledge:
Graduate in any discipline
Green Belt Trained and Certified
Good Knowledge about computers.
Excellent communication skills.
Good people management skills
Good knowledge of MS Office
Analytical / Quantitative skills
Maturity in handling customers and work in a multi culture process environment
Data Handling / data interpretation
Good working knowledge of TTQ (Training Transaction Quality) systems, tools and technologies.
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment
Detail oriented with Strong organizational and Presentation skills
Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
Designed the FMEA framework in the existing organization or in the past
Educational Qualification: Graduation
Employment Type: Full Time, Permanent
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People are getting interviews at Concentrix Corporation through
People are getting interviews through
(based on 1.2k Concentrix Corporation interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
Company Website
Campus Placement
23%
18%
18%
8%
7%
1%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Concentrix Corporation are saying
Rating based on 30 Manager
reviews
Anonymous · IT Security
in Gurgaon / Gurugram
Likes
Work quality, Office culture
Dislikes
Growth
Read 30 reviewsManager salary at Concentrix Corporation
reported by
231
employees
with 9-20
years exp.
₹7.5
L/yr - ₹25.9
L/yr
7%
less
than the average Manager Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 24.9k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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