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Engaged Employer

Concentrix Corporation

Compare

3.7

based on 27.1k Reviews

Video summary

107 Concentrix Corporation Jobs

Manager I, Quality

Concentrix

3.7

based on 27.1k Reviews

4-8 years

Bangalore / Bengaluru

1 vacancy

Manager I, Quality

Concentrix Corporation

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Auditing Analytical Chemistry MS Office Six Sigma Green Belt Compensation Continuous Improvement

+ 3 more

Job Description

Analytical mindset to drive continuous improvement for key CTQs (i,e , NPS / CSAT / FCR)

Manage Call Quality Client related KPIs with analytical quantification and establish co-relation

Evaluate effectiveness of TQ interventions.

Strengthen Quality management processes / framework to improve quality delivery.

Drive Process control Compliance in addition to managing the Audit requirements.

Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.

Interact and streamline channels of communication with other Functions and Clients.

Provide quality floor support, feedback, refresher and corrective training

Support cross process / location teams.

Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.

Key skills knowledge:

Graduate in any discipline

Green Belt Trained and Certified

Good Knowledge about computers.

Excellent communication skills.

Good people management skills

Good knowledge of MS Office

Analytical / Quantitative skills

Maturity in handling customers and work in a multi culture process environment

Data Handling / data interpretation

Good working knowledge of TTQ (Training Transaction Quality) systems, tools and technologies.

High level of maturity to handle people including but not limited to client, stake holders, peers etc.

Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment

Detail oriented with Strong organizational and Presentation skills

Flexible to work in a 24X7 environment (night shifts and weekends basis scope)

Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.

Designed the FMEA framework in the existing organization or in the past

Educational Qualification: Graduation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Manager roles with real interview advice

What people at Concentrix Corporation are saying

3.5

Rating based on 33 Manager reviews

Anonymous · Human Resources in Pune

Likes

tools support to perform & work ambience

Job security - Excellent

+1 more

Dislikes

Work life balance & arrogance/rude behavior by supervisor and upline

Work satisfaction - Poor

+1 more

Read 33 Manager reviews

Manager salary at Concentrix Corporation

reported by 215 employees with 10-20 years exp.

₹7 L/yr - ₹26.4 L/yr

6% less than the average Manager Salary in India

View more details

What Concentrix Corporation employees are saying about work life

based on 27.1k employees

62%

53%

71%

68%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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