Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Concentrix Corporation Team. If you also belong to the team, you can get access from here

Concentrix Corporation Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

47 Concentrix Corporation Jobs

Manager I, Quality

4-8 years

Bangalore / Bengaluru

1 vacancy

Manager I, Quality

Concentrix Corporation

posted 4mon ago

Job Description

Analytical mindset to drive continuous improvement for key CTQs (i,e , NPS / CSAT / FCR)
Manage Call Quality Client related KPIs with analytical quantification and establish co-relation
Evaluate effectiveness of TQ interventions.
Strengthen Quality management processes / framework to improve quality delivery.
Drive Process control Compliance in addition to managing the Audit requirements.
Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.
Interact and streamline channels of communication with other Functions and Clients.
Provide quality floor support, feedback, refresher and corrective training
Support cross process / location teams.
Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.
Key skills knowledge:
Graduate in any discipline
Green Belt Trained and Certified
Good Knowledge about computers.
Excellent communication skills.
Good people management skills
Good knowledge of MS Office
Analytical / Quantitative skills
Maturity in handling customers and work in a multi culture process environment
Data Handling / data interpretation
Good working knowledge of TTQ (Training Transaction Quality) systems, tools and technologies.
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment
Detail oriented with Strong organizational and Presentation skills
Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
Designed the FMEA framework in the existing organization or in the past
Educational Qualification: Graduation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Manager roles with real interview advice

Top Concentrix Corporation Manager Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 403 questions

What people at Concentrix Corporation are saying

3.5
 Rating based on 34 Manager reviews

Likes

Concentrix focuses on employee centric organisational policies providing equal opportunities to all. and special focus on DE&I, ESG & CSR.

  • Skill development - Good
  • +5 more
Dislikes

Leadership styles and the organisation is mostly driven by Business making the work culture more volatile for employees.

Read 34 Manager reviews

Manager salary at Concentrix Corporation

reported by 212 employees with 10-20 years exp.
₹6.8 L/yr - ₹25.6 L/yr
11% less than the average Manager Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.4k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare Concentrix Corporation with

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

IKS Health

3.6
Compare

Similar Jobs for you

Manager at Stream Global Services Pvt Ltd

Gurgaon / Gurugram

8-18 Yrs

₹ 10-20 LPA

Operations Manager 2 at Stream Global Services Pvt Ltd

Pune

4-7 Yrs

₹ 7-10 LPA

Quality Manager at McCormick

Gurgaon / Gurugram

6-9 Yrs

₹ 8-11 LPA

Operations Manager at Stream Global Services Pvt Ltd

Kolkata

7-8 Yrs

₹ 9-10 LPA

Deputy Manager at Vuram Technology Solutions Pvt Ltd

Pune

3-7 Yrs

₹ 5-9 LPA

Senior Group Manager at WNS

Bangalore / Bengaluru

7-11 Yrs

₹ 11-15 LPA

Project Manager at NALCO WATER INDIA LIMITED

Pune

4-8 Yrs

₹ 6-10 LPA

Quality Lead at Spera Digital Consulting Services

Kolkata

5-10 Yrs

₹ 7-12 LPA

Assistant Manager at SKP Business Consulting LLP

Pune, Gurgaon / Gurugram

4-8 Yrs

₹ 9-13 LPA

SIX Sigma Black Belt at Caterpillar Brazil

Hosur

5-9 Yrs

₹ 7-11 LPA

Manager I, Quality

4-8 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Manager Labour & Employee Relations

10-14 Yrs

Kolkata

6hr ago·via naukri.com

Team Leader Operations

3-8 Yrs

Bangalore / Bengaluru

6hr ago·via naukri.com

Sr. Team Leader, Operations

4-9 Yrs

Bangalore / Bengaluru

6hr ago·via naukri.com

Salesforce Experience Cloud Developer

2-4 Yrs

Remote

4d ago·via naukri.com

Salesforce Cloud Tester

2-5 Yrs

Remote

4d ago·via naukri.com

SalesCloud Developers

4-5 Yrs

Remote

4d ago·via naukri.com

Salesforce SDET Professional

3-5 Yrs

Remote

4d ago·via naukri.com

MEAN Stack Developer

5-8 Yrs

Remote

4d ago·via naukri.com

SAP ABAP Developer

2-3 Yrs

Hyderabad / Secunderabad

5d ago·via naukri.com
write
Share an Interview