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101 Concentrix Corporation Jobs

Operations Manager I

7-8 years

Kolkata

1 vacancy

Operations Manager I

Concentrix Corporation

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Title:
Operations Manager I
Job Description
.
Role and Key responsibilities:
  • Analyse and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards;
  • define and implement any corrective actions needed to meet operational performance targets
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team
  • and offer on-going developmental coaching
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
  • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
  • Attend business reviews with the client
  • Handle a team of team leaders
  • 7-8 years client facing Work experience in a BPO/German environment.
  • Key skills and knowledge:
  • Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting
  • Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Establish a course of action for self and others to accomplish specific goals
  • Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal.
  • Work well under pressure and follow through on items to completion while maintaining professional demeanour
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrate ability to mentor, coach and provide direction to team members
  • Willingness to work in a flexible schedule
  • Qual ification : Graduation
  • German proficiency level- B.2/C1/Written/Spoken
Disclaimer:-
Location:
IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr
Language Requirements:
Time Type:
Full time
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Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations Manager roles with real interview advice

Top Concentrix Corporation Operations Manager Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 416 questions

What people at Concentrix Corporation are saying

4.0
 Rating based on 100 Operations Manager reviews

Likes

It was nice about 16 years, but it depends on the leadership team. Now I left the organization.

  • Job security - Excellent
  • +1 more
Dislikes

Bad leadership team who does not know the organization culture and not considering input from seasoned resources.

  • Salary - Poor
  • +1 more
Read 100 Operations Manager reviews

Operations Manager salary at Concentrix Corporation

reported by 562 employees with 10-19 years exp.
₹6.7 L/yr - ₹17.5 L/yr
12% more than the average Operations Manager Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 27k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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