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Engaged Employer

Concentrix Corporation

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3.8

based on 26.5k Reviews

Video summary

78 Concentrix Corporation Jobs

Manager I Quality

Concentrix

3.8

based on 26.5k Reviews

8-18 years

Gurgaon / Gurugram

1 vacancy

Manager I Quality

Concentrix Corporation

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Auditing QA Engineering Analytical Chemistry MS Office Customer Experience Management Training and Development

+ 3 more

Job Description

Job Title:

Manager I Quality

Job Description

Role and Key Responsibilities:

Act as a primary POC between the QA teams, OPS & clients.
Recommended responsibilities include but are not limited to the following:
Lead, manage, motivate, and mentor a team of Quality Analysts
Drive consistency to ensure the strong quality performance and alignment across all programs
Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program
Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads
Implement and drive the QA process and structure
Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders
Implement initiatives and projects to counteract any possible trends, drive business KPIs
Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency
Analyse quality and performance trends to provide recommendations for program improvement
Responsible for the delivery of vendor quality metrics at management reviews

Key skills & knowledge:

Excellent communication & interpersonal skills
Excellent MS Office skills (presentation & excel)
Should have good knowledge of FMEA - identification and mitigation of vulnerabilities
Excellent knowledge of Quality & Analytical tools
Should be well versed with Qualitative concepts
Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Educational Qualification: Graduation

Disclaimer:-

Location:

IND Gurgaon Building 14 - 11F, Tower D

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Employment Type: Full Time, Permanent

Read full job description

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