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Manager I Quality
Concentrix Corporation
posted 16d ago
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Flexible timing
Key skills for the job
Job Description
Job Title:
Manager I Quality Job Description
.
Role and Key Responsibilities:
- Act as a primary POC between the QA teams, OPS & clients.
- Recommended responsibilities include but are not limited to the following:
- Lead, manage, motivate, and mentor a team of Quality Analysts
- Drive consistency to ensure the strong quality performance and alignment across all programs
- Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program
- Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads
- Implement and drive the QA process and structure
- Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders
- Implement initiatives and projects to counteract any possible trends, drive business KPIs
- Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency
- Analyse quality and performance trends to provide recommendations for program improvement
- Responsible for the delivery of vendor quality metrics at management reviews
Key skills & knowledge:
- Excellent communication & interpersonal skills
- Excellent MS Office skills (presentation & excel)
- Should have good knowledge of FMEA - identification and mitigation of vulnerabilities
- Excellent knowledge of Quality & Analytical tools
- Should be well versed with Qualitative concepts
- Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability
Educational Qualification: Graduation
Disclaimer:-
Location:
IND Gurgaon Building 14 - 11F, Tower D Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
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What people at Concentrix Corporation are saying
Rating based on 32 Manager
reviews
Anonymous · Other
in Gurgaon / Gurugram
Likes
Overtime is paid, whenever there is a work requirement, above the working hrs
- Job security - Good+3 more
Dislikes
Can call anytime during the day,
Manager salary at Concentrix Corporation
reported by
204
employees
with 10-20
years exp.
₹7.3
L/yr - ₹25.7
L/yr
5%
less
than the average Manager Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 25.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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