AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Concentrix Corporation
Compare
All Filters
134 Concentrix Corporation Jobs
Communications Trainer II
Concentrix Corporation
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Support Front Line Recruitment Teams to assess the quality of new hires.
- Consistent alignment with operations by auditing calls and e-mails, chats.
- Understanding needs, conducting refresher training in English - as per requirement
- Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
- Maintaining Data and MIS as per the training BPMS / requirement
- Supports intra & inter function collaboration.
- Proactively implement best practices and add value across locations.
- Attend the TTT for any client requirements.
- Interfaces with customers as per requirement
- Conducts Need Analysis and shares feedback with the stakeholders.
- Meeting the monthly Conversion & Effectiveness targets
- Providing Feedback to the New Hires on Soft Skills and basic grammar
- Mentoring the New Trainers
- Participate in calibration of Trainers, QAs, and Voice Coaches within the team and with the TTBU training team
- Analyze and report findings for Process Training batches.
- Conduct refreshers basis TNA, publish and execute for 100% closure every month.
- Meet the training requirements of the BU basis TNA.
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
- Track and report improvements
- CAT Score of 6.2 or higher
- Excellent communication skills (English)
- Excellent facilitation and presentation skills
- Willing to work in a 24x7 shift environment.
- Analytical / Quantitative skills
- Planning and Decision making
- Ability to prioritize.
- Ability to meet deadlines.
- Multi-tasking
- Strong organizational and presentation skills
- Ability to work under pressure.
- Ability to drive initiatives to closure.
- Ability to deal with all levels of employees with different accents and dialects.
- OD experience will be an added advantage.
- Experience in the International Customer Service Process will be an added advantage.
- Graduation
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
Prepare for Concentrix Corporation roles with real interview advice
Top Concentrix Corporation Communications Trainer Interview Questions
What people at Concentrix Corporation are saying
Communications Trainer salary at Concentrix Corporation
What Concentrix Corporation employees are saying about work life
Concentrix Corporation Benefits
Financial wellness Health and personal development Flexibility and work-life balance Extra perks 
Compare Concentrix Corporation with
Teleperformance
Foundever
Wipro
Genpact
Tech Mahindra
HCLTech
TCS
Infosys
Accenture
IBM
iEnergizer
WNS
Infosys BPM
Conneqt Business Solutions
HGS
Omega Healthcare
Firstsource Solutions
R1 RCM
Conduent
IKS Health
Similar Jobs for you
HRBP (UK shift) - Mahadevapura / Marathahalli, Bangalore
3-8 Yrs
₹ 6 - 7.5L/yr
Bangalore / Bengaluru
Assistant Manager - HRBP (UK shift), Manyata Tech Park - Bangalore
3-8 Yrs
₹ 6 - 7.5L/yr
Bangalore / Bengaluru
Recently Viewed
SALARIES
Concentrix Corporation
JOBS
LogicBoot IT solutions
No Jobs
REVIEWS
Concentrix Corporation
No Reviews
JOBS
Fusion Plus Solutions
No Jobs
JOBS
Sampoorna Consultants
No Jobs
JOBS
Stellans Technosoft
No Jobs
REVIEWS
Concentrix Corporation
No Reviews
JOBS
Global Talent Track
No Jobs
JOBS
Mobigic Technologies
No Jobs
SALARIES
Silverlink Technologies
