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Engaged Employer

Concentrix Corporation

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3.8

based on 26.5k Reviews

Video summary

78 Concentrix Corporation Jobs

Operations Manager I

Concentrix

3.8

based on 26.5k Reviews

7-8 years

Kolkata

1 vacancy

Operations Manager I

Concentrix Corporation

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO German MS Office US Staffing Troubleshooting Employee Engagement

+ 3 more

Job Description

Job Title:

Operations Manager I

Job Description

Role and Key responsibilities:

Analyse and maintain all Client Service Level Agreements; implement improvement plans as needed
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards;
define and implement any corrective actions needed to meet operational performance targets
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team
and offer on-going developmental coaching
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
Attend business reviews with the client
Handle a team of team leaders
7-8 years client facing Work experience in a BPO/German environment.
Key skills and knowledge:
Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting
Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Establish a course of action for self and others to accomplish specific goals
Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal.
Work well under pressure and follow through on items to completion while maintaining professional demeanour
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrate ability to mentor, coach and provide direction to team members
Willingness to work in a flexible schedule

Qual ification : Graduation
German proficiency level- B.2/C1/Written/Spoken

Disclaimer:-

Location:

IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr

Language Requirements:

Time Type:

Full time

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Employment Type: Full Time, Permanent

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