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Concentrix Corporation
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Intraday Supervisor- Real Time Management
Concentrix Corporation
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage a team of Real Time Analysts.
- Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis
- Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement
- Identify and analyze issue, complete post-mortem report and provide feedback
- Communicate with Partner/Client POCs to address variances
- First level of Escalation for Intraday issues.
- Experience in managing large scale complex operations in Real Time
- Experience in managing multi-site and multivendor environment
- Strong Communicator and decision maker
- Strong business acumen
- Should be a go-getter and a collaborator
- Analytical and Problem-solving ability.
- Ability to simplify complex operations into repeatable processes.
- Hands-on experience in Telephony and WFM tools. (CMS Avaya / Genesys / Cisco / Aspect / Verint / IEX)
- High attention to detail and sense of professionalism and ability to develop relationships
Employment Type: Full Time, Permanent
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What people at Concentrix Corporation are saying
Rating based on 12 Supervisor
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Friend circle. Canteen food. My team members
- Skill development - Excellent
Salary is very poor. Facility Team is pathetic. HR partners are in affairs. Making environment very bad.
- Salary - Poor
Supervisor salary at Concentrix Corporation
What Concentrix Corporation employees are saying about work life
Concentrix Corporation Benefits
Financial wellness Health and personal development Flexibility and work-life balance Extra perks 
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