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47 Concentrix Corporation Jobs
Intraday Supervisor- Real Time Management
2-6 years
Noida
1 vacancy
Intraday Supervisor- Real Time Management
Concentrix Corporation
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Intraday Supervisor- Real Time Management Job Description
.
Role and Key Responsibilities:
- Manage a team of Real Time Analysts.
- Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis
- Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement
- Identify and analyze issue, complete post-mortem report and provide feedback
- Communicate with Partner/Client POCs to address variances
- First level of Escalation for Intraday issues.
Key Skills & Knowledge:
- Experience in managing large scale complex operations in Real Time
- Experience in managing multi-site and multivendor environment
- Strong Communicator and decision maker
- Strong business acumen
- Should be a go-getter and a collaborator
- Analytical and Problem-solving ability.
- Ability to simplify complex operations into repeatable processes.
- Hands-on experience in Telephony and WFM tools. (CMS Avaya / Genesys / Cisco / Aspect / Verint / IEX)
- High attention to detail and sense of professionalism and ability to develop relationships
Qualification: Graduate
Disclaimer:-
Location:
IND Noida - Logix Cyber Park, C 28 & 29, Tower-C Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
Prepare for Concentrix Corporation Supervisor roles with real interview advice
Top Concentrix Corporation Supervisor Interview Questions
Q1. Can you rearrange the sentences on basic given parts of sentences?
asked in
Customer Service Executive interview
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
asked in
Customer Care Executive interview
Q3. How would you handle the unsatisfied customer?
asked in
Customer Service Executive interview
What people at Concentrix Corporation are saying
Rating based on 12 Supervisor
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Likes
Friend circle. Canteen food. My team members
- Skill development - Excellent
+3 more
Dislikes
Salary is very poor. Facility Team is pathetic. HR partners are in affairs. Making environment very bad.
- Salary - Poor
+1 more
Supervisor salary at Concentrix Corporation
reported by
63
employees
₹1.8
L/yr - ₹8.2
L/yr
24%
more
than the average Supervisor Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 26.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Concentrix Corporation Benefits
Submitted by Company
Financial wellness Health and personal development Flexibility and work-life balance Extra perks
Submitted by Employees
View more benefits 
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