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IntouchCX
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1786 IntouchCX Jobs
Real Time Analyst
2-7 years
₹ 2.2 - 6L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Real Time Analyst
IntouchCX
posted 8d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Evaluate large amounts of data
- Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
- Adjust staffing and scheduling according to changing needs of the business
- Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
- Monitor schedules and escalate issues regarding attendance adherence
- Work with team members to ensure they know their statistics related to the schedule
- High school diploma or equivalent (required)
- Some post-secondary or completion of post-secondary schooling (preferred)
- Good communication skills
- Advanced knowledge of MS Word and Excel
- Adaptability to learn a variety of software programs
- A high level of accuracy with regards to data entry
- Strong analytical and problem solving skills
- Willingness to learn and adapt to working in a new environment
- The ability to multitask and self-manage your work day
Employment Type: Full Time, Permanent
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What people at IntouchCX are saying
Rating based on 2 Real Time Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Good experience working in IntouchCX
- Salary - Excellent
Salary increment should be better.
Real Time Analyst salary at IntouchCX
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IntouchCX Benefits
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