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2.9

based on 1.9k Reviews

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1780 IntouchCX Jobs

Real Time Analyst

24-7 Intouch

 · 

2.9

 based on 1.9k Reviews

2-7 years

₹ 2.2 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Real Time Analyst

IntouchCX

posted 5d ago

Job Role Insights

Fixed timing

Key skills for the job

Data Entry Software Configuration Management Transportation Analytical Chemistry Scheduling US Staffing

+ 2 more

Job Description

About the Job
We re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst, You Will
  • Evaluate large amounts of data
  • Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
  • Adjust staffing and scheduling according to changing needs of the business
  • Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
  • Monitor schedules and escalate issues regarding attendance adherence
  • Work with team members to ensure they know their statistics related to the schedule
As Real Time Analyst, You Have
  • High school diploma or equivalent (required)
  • Some post-secondary or completion of post-secondary schooling (preferred)
  • Good communication skills
  • Advanced knowledge of MS Word and Excel
  • Adaptability to learn a variety of software programs
  • A high level of accuracy with regards to data entry
  • Strong analytical and problem solving skills
  • Willingness to learn and adapt to working in a new environment
  • The ability to multitask and self-manage your work day
,

Employment Type: Full Time, Permanent

Read full job description

Prepare for Real Time Analyst roles with real interview advice

Top IntouchCX Real Time Analyst Interview Questions

Q1. What do you know about ecommerce?
asked in Customer Service Executive interview
View answers (58)
Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
asked in Customer Service Executive interview
View answers (4)
Q3. How important customers satisfaction means to you?
asked in Senior E Support Officer interview
View answers (4)
View all 56 questions

What people at IntouchCX are saying

5.0
 Rating based on 2 Real Time Analyst reviews

Likes

Good experience working in IntouchCX

  • Salary - Excellent
    • +6 more
Dislikes

Salary increment should be better.

Read 2 Real Time Analyst reviews

Real Time Analyst salary at IntouchCX

reported by 43 employees with 1-7 years exp.
Lock Unlock
₹2.2 L/yr - ₹6 L/yr
At par with the average Real Time Analyst Salary in India
View more details

What IntouchCX employees are saying about work life

based on 1.9k employees
52%
65%
69%
55%
Strict timing
Rotational Shift
No travel
Night Shift
View more insights

IntouchCX Benefits

Submitted by Company
Health Insurance
Job Training
Submitted by Employees
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
View more benefits

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IntouchCX Hyderabad / Secunderabad Office Location

View all
Hyderabad / Secunderabad  (1)
Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081 Hyderabad/Secunderabad
500081

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