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Real Time Analyst (RTA)
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage call volume, daily attendance, and program break schedules to ensure operational efficiency.
- Collaborate closely with the operations team to analyze delivery processes and identify areas for improvement.
- Generate ideas for process and service enhancement, contributing to continuous improvement initiatives.
- Produce daily, biweekly, and monthly internal and external reports to track performance metrics.
- Assist with various projects and additional duties as assigned by management.
Education and Experience:
- Bachelor s degree or equivalent education preferred.
- Minimum of 1 year of experience in Workforce Management RTA role.
- Graduation or non-graduation qualifications are acceptable.
Skills and Qualifications:
- Demonstrated strong work ethic and reliability.
- Proficiency in advanced Microsoft Excel, including advanced formulas, as well as Word and Email.
- Experience with IEX, CMS, and Avaya systems is preferred for this global RTA executive role in Kolkata.
- Ability to create detailed reports in Excel and forecast results effectively.
- Meticulous attention to detail and a high level of accuracy in work.
- Capable of multitasking, maintaining focus, and completing tasks within specified timeframes.
- Previous experience in a call center environment is essential.
- Prior experience in Workforce Management is an advantage.
Personal Attributes:
- Proactive and capable of taking initiative.
- Flexible team player with a positive and collaborative attitude.
- Strong time management skills with the ability to work independently and meet deadlines.
- Competent in managing multiple projects concurrently.
- Friendly, professional demeanor with excellent communication skills.
- Organized and adaptable to changes in a dynamic work environment
- Exceptional attendance record and punctuality.
- Proficient in problem-solving and decision-making.
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job descriptionPrepare for Real Time Analyst roles with real interview advice
People are getting interviews at Fusion CX through
People are getting interviews through
(based on 79 Fusion CX interviews)
Walkin
Referral
Job Portal
Company Website
36%
27%
20%
6%
11% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Fusion CX are saying
Rating based on 6 Real Time Analyst
reviews
Anonymous · Operations Support
in Kolkata
Likes
Company Culture, Seniors are very supportive.
Dislikes
Salary, Job security, Basically everything except company culture
Read 6 reviewsReal Time Analyst salary at Fusion CX
reported by
21
employees
₹1.4
L/yr - ₹3.5
L/yr
40%
less
than the average Real Time Analyst Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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Fusion CX Kolkata Office Location
Kolkata, West Bengal Office
Headquarter
Y9, EP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091, IN
Kolkata, West Bengal
700091
700091
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