Upload Button Icon Add office photos
filter salaries All Filters

26 TripStack Jobs

Real Time Analyst

2-5 years

Pune

1 vacancy

Real Time Analyst

TripStack

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

  • Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership.
  • Drive real time management performance for In-house contact centers and Vendors.
  • Drive skilling and priority changes for In-house contact centers and Vendors.
  • Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes.
  • Responsible for approving and plotting real- time schedule exceptions, and in creating accurate, timely, and relevant intraday reports.
  • Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required.
  • Ability to conduct root cause analysis and provide operational actions.
  • Publish intraday reports and attendance at regular intervals.
  • Recommend overtime requirements.
  • Provide ad-hoc data and analysis requests and regular reporting.
  • Work extensively on worksheets.
  • Excellent written and verbal communication.
  • Strong interpersonal skills to facilitate cross geographic interaction.
  • Proficient in using MS Office applications (MS-word, Excel) & Google Sheets.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Real Time Analyst roles with real interview advice

What people at TripStack are saying

What TripStack employees are saying about work life

based on 18 employees
62%
92%
73%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

TripStack Benefits

Health Insurance
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home +6 more
View more benefits

Compare TripStack with

MakeMyTrip

3.7
Compare

Cleartrip

3.4
Compare

Yatra

3.4
Compare

Goibibo

4.3
Compare

Ixigo.com

3.6
Compare

EaseMyTrip.com

4.4
Compare

TravelTriangle

3.8
Compare

Travelyaari

3.2
Compare

RedBus

4.2
Compare

Oyo Rooms

3.3
Compare

TCS

3.7
Compare

Accenture

3.8
Compare

Wipro

3.7
Compare

Cognizant

3.8
Compare

Capgemini

3.7
Compare

HDFC Bank

3.9
Compare

Infosys

3.6
Compare

ICICI Bank

4.0
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Similar Jobs for you

Real Time Analyst at Etraveli

Pune

3-4 Yrs

₹ 5-6 LPA

Real Time Analyst at Lumina Datamatics

Mumbai

2-7 Yrs

₹ 3-5 LPA

Real Time Analyst at Movate Technologies

Chennai

1-6 Yrs

₹ 2.25-4.5 LPA

Real Time Analyst at Clipboard Health

Remote

1-4 Yrs

₹ 3-6 LPA

Analyst Supervisor at IntouchCX

Pune

1-2 Yrs

₹ 4-7 LPA

Analyst Supervisor at IntouchCX

Surat

1-2 Yrs

₹ 4-7 LPA

Analyst Supervisor at IntouchCX

Bhavnagar

1-2 Yrs

₹ 4-7 LPA

Analyst Supervisor at IntouchCX

Jamnagar

1-2 Yrs

₹ 4-7 LPA

Analyst Supervisor at IntouchCX

Ahmedabad

1-2 Yrs

₹ 4-7 LPA

Analyst Supervisor at IntouchCX

Nashik

1-2 Yrs

₹ 4-7 LPA

Real Time Analyst

2-5 Yrs

Pune

4mon ago·via naukri.com

Team Lead- Quality

4-5 Yrs

Mumbai

20d ago·via naukri.com

Quality Improvements Specialist

5-9 Yrs

Mumbai

20d ago·via naukri.com

Engineering Manager

13-15 Yrs

Pune

28d ago·via naukri.com

Software Engineer - II (Booking Engine Team)

3-5 Yrs

Pune

1mon ago·via naukri.com

Senior Software Engineer (Booking Engine Team)

4-6 Yrs

Pune

1mon ago·via naukri.com

Senior Software Engineer (CAT Team)

4-6 Yrs

Pune

1mon ago·via naukri.com

Senior Software Engineer (Content Gateway Team)

2-7 Yrs

Pune

1mon ago·via naukri.com

Senior Software Engineer (Fullstack Engineer)

8-10 Yrs

Pune

2mon ago·via naukri.com

Team Leader - Schedule Change

2-3 Yrs

Pune

2mon ago·via naukri.com
write
Share an Interview