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24 Lumina Datamatics Jobs
Real Time Analyst
Lumina Datamatics
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 2+ years of RTA Experience with hands-on experience of IEX and inContact or similar WFM tools
- Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
- Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Clear communication skills to manage client and stakeholder conversations.
- Team player as well as a skilled individual contributor.
- Ability to work on flexible schedules aimed at supporting a 24 7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.
- Any Graduate.
- Market competitive
Employment Type: Full Time, Permanent
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What people at Lumina Datamatics are saying
Rating based on 1 Real Time Analyst
review
Anonymous · Merchandising, Retail & eCommerce
in Mumbai
Team work were I gain more knowledge about work
- Salary - Good
Job security because of there is no other option for RTA.
Real Time Analyst salary at Lumina Datamatics
What Lumina Datamatics employees are saying about work life
Lumina Datamatics Benefits
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