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23 Lumina Datamatics Jobs

Real Time Analyst

2-7 years

₹ 3 - 7L/yr

Mumbai, Thane, Navi Mumbai

15 vacancies

Real Time Analyst

Lumina Datamatics

posted 20hr ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities


a) 2+ years of RTA Experience with hands-on experience of IEX and CXOne.
b) Oversee all real-time WFM activities to ensure operational and client goals are met
c) Implement analysis and reporting via WFM tools available
d) Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior
Management Team.
e) Analyze past volume and staffing patterns, using historical and forecasted data, to ensure
that SLAs are met.
f) Reporting of information such as call volumes, SL and abandon rates as and when
required by the business.
g) Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an
advantage.
h) Excel knowledge is compulsory with working knowledge of other MS Office tools like
PowerPoint, Word and Outlook.
i) Complete understanding of overall operational activities including phone, email, chat,
community, and social media support.
j) Clear communication skills to manage client and stakeholder conversations.
k) Team player as well as a skilled individual contributor.
l) Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the
expectation that there may be either Day, Afternoon or Night shifts across all days of the
week.


Kindly share your resume on niharika.mohan@luminad.com




Employment Type: Full Time, Permanent

Read full job description

Prepare for Real Time Analyst roles with real interview advice

Top Lumina Datamatics Real Time Analyst Interview Questions

Q1. What ecommerce companies you are aware of ? What is ecommerce for you? Why choose ecommerce as your field of career?
Q2. How customers can prefer products in online shopping?
Q3. there is 10 meter log, man cuts one meter log daily, how many days does he require to cut in all pieces?
View all 21 questions

What people at Lumina Datamatics are saying

4.0
 Rating based on 1 Real Time Analyst review

Likes

Team work were I gain more knowledge about work

  • Salary - Good
  • +2 more
Dislikes

Job security because of there is no other option for RTA.

Read 1 Real Time Analyst review

Real Time Analyst salary at Lumina Datamatics

reported by 13 employees
₹3 L/yr - ₹5 L/yr
At par with the average Real Time Analyst Salary in India
View more details

What Lumina Datamatics employees are saying about work life

based on 755 employees
57%
46%
72%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Lumina Datamatics Benefits

Job Training
Work From Home
Cafeteria
Health Insurance
Soft Skill Training
Free Transport +6 more
View more benefits

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Lumina Datamatics Mumbai Office Locations

View all
Andheri Office
Knowledge Centre, 58, Rd Number 17, Marol MIDC Industry Estate, Andheri East, Mumbai, Maharashtra 400093, India Andheri
View on map
Andheri Office
Jogeshwari Vikhroli Link Road, Hanuman Nagar, Rup Nagar, Goregaon, Santacruz Electronic Export Processing Zone, Andheri East, Mumbai, Maharashtra 400065, India Andheri
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