Senior Analyst WFM- Lead Real Time Analyst

Role & Responsibilities:

• Real time monitoring and Intraday performance management

• Exception Management

• Real time reports- Hourly/ Daily/ Weekly

• Preparing Dashboards

• Analysis and Process development

• Incident tracking, logging and escalations

• Process and Procedure adherence

• Floor & seat management

Required skills:

• Intermediate MS Excel knowledge

• Basic to intermediate windows operating system navigation skills

• Strong written and verbal communication skills

• Ability to interact with all levels of management across various locations

• Ability to build and maintain strong working relationship

• Strong analytical skills

• Comfortable with flexible work timings and willingness to stretch

Shift- Rotational