Customer Support Executive

Job Title: Customer Support (UK Process)

Job Location: Brigade Tech Garden, Bgd Road Brigade Garden, Brookfield , Bengaluru, Karnataka 560001

Company: First Source

Position: Customer Support for International UK Process

Job Description:
We are looking for dedicated and enthusiastic individuals to join our International UK Process as Customer Support and Technical Support agents. The successful candidates will be responsible for assisting UK-based customers, providing technical support, and ensuring high-quality service. Whether you have prior experience or are a fresher, we encourage you to apply! Immediate joiners are preferred!

Key Responsibilities:

• Provide exceptional customer service through voice, email, and chat support.
• Troubleshoot and resolve technical issues in a timely and efficient manner.
• Ensure customer satisfaction by delivering clear, accurate, and helpful information.
• Maintain and update customer records as required.
• Collaborate with internal teams to ensure seamless service delivery.

Required Qualifications:

• 10th Standard, 12th Standard, or Graduate candidates can apply. (B.Tech graduates freshers are excluded)
• Both experienced candidates and freshers are welcome to apply.
• Strong communication skills in English.
• Basic technical knowledge is preferred but not mandatory.
• Ability to work effectively in a fast-paced environment.

Salary and Benefits:

• Salary will be based on experience.
• Performance-based incentives will be provided.
• A two-way cab service will be provided.
• UK shifts.
• 5 Days working, 2 Days off.
• Immediate joiners preferred.
• Work from Office
  

Interview Process:

1. HR Round: Screening and discussion of job role and responsibilities.
2. Assessment Test: Evaluation of skills related to customer support and technical troubleshooting.
3. Operations Round: Final round to assess operational knowledge and practical skills.

How to Apply:
Interested candidates can contact HR, Zulfi, on 9945093145.
Please send your updated resumes to Zulfi.Bmm@firstsource.com.

Shortlisted candidates will hear from us as quickly as possible.

We look forward to receiving your applications and potentially having you join our dynamic team!