Product VP at IntouchCx

Job Title : Vice President of Product

Location: Hyderabad

Overview of Position

We are changing the way people think about customer service by leveraging software technology, and we need your help!

The VP of Product is a senior leader who will craft, lead and execute a multi-product, multi-year strategy that simplifies and aligns with the global growth and scale we are currently experiencing.

A successful VP of Product, needs to be an experienced in all areas of Product Management Lifecycle , but needs to also be both collaborative and visionary. A superior facilitator that can also build and mentor a team of Product Managers.

Essential Functions

• Plan and lead the strategy and design of new software products and/or enhancements
• Build and manage the ongoing evolution of a muti-product road map that aligns to IntouchCX business objectives
• Build and mentor a team of top tier talent, including but not limited to:
• Product Management
• Business Analysis
• UI/UX
• Oversee the analysis and design of inhouse developed tools as well as various integrations with 3rd party products
• Partner with various stakeholders to ensure all projects are delivered on time and with a high level of quality
• Ensure the appropriate evolution of IntouchCX software tools
• Ensure technology solutions align to business requirements and direction
• Perform continuous review of technologies, industry standards, industry-related developments as well as user feedback to make recommendations relative to the need for further research and associated changes
• Promote and advance IntouchCX culture
• Define and monitor key team and system metrics
• Ensure all projects and resources align to budget

Critical Skills

• Excellent speaking and writing abilities
• Ability to prioritize and plan work activities as needed
• Ability to meet aggressive deadlines and handle multiple and complex projects
• Ability to coach and mentor employees, providing career and professional guidance
• Ability to interface with internal and external stakeholders

Educational/Work Experience Requirements

• Minimum of 10 years of experience in Product Management and/or Business Analysis
• Minimum of 7 years experience in team leadership
• Significant experience managing medium to large software projects
• Ideally Computer Science, Engineering or similar degree
• Experience in Product Management Lifecycle tools and methodologies
• Experience working with Agile software development methodologies preferred
• Experience with data integration and reporting an asset
• Must be knowledgeable about industry trends, best practices, and change management

Interested candidates share the resume on the below email address: mohd.wahed@intouchcx.com