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Engaged Employer
IntouchCX
2.9
based on 1.9k Reviews
Video summary
Company Overview
Company Locations
Working at IntouchCX
Company Summary
Overall Rating
2.9/5
based on 1.9k reviews

22% below
industry average

Critically rated for
Promotions, Job security, Work satisfaction
Work Policy

Work from office
53% employees reported

Rotational Shift
65% employees reported

Strict timing
52% employees reported

No travel
69% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
120 employees reported
Job/Soft skill training
84 employees reported
Cafeteria
51 employees reported
Health insurance
41 employees reported
View all benefits
About IntouchCX
Founded in2001 (24 yrs old)
India Employee Count1k-5k
Global Employee Count10k-50k
HeadquartersWinnipeg, Manitoba, Canada
Office Locations
Websiteintouchcx.com
Primary Industry
Other Industries

View in video summary
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
IntouchCX Ratings
based on 1.9k reviews
Overall Rating
2.9/5
How AmbitionBox ratings work?
5
529
4
341
3
294
2
172
1
537
Category Ratings
2.8
Company culture
2.8
Work-life balance
2.8
Skill development
2.7
Salary
2.7
Work satisfaction
2.6
Job security
2.5
Promotions
IntouchCX is rated 2.9 out of 5 stars on AmbitionBox, based on 1.9k company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at IntouchCX
based on 1.8k reviews
3.1
Rated by 576 Women
Rated 3.0 for Skill development and 2.9 for Work-life balance
2.8
Rated by 1.2k Men
Rated 2.7 for Work-life balance and 2.7 for Company culture
Work Policy at IntouchCX
based on 281 reviews in last 6 months
Work from office
53%
Hybrid
32%
Permanent work from home
15%
IntouchCX Reviews
Top mentions in IntouchCX Reviews
+ 5 more
Compare IntouchCX with Similar Companies
Change Company | Change Company | Change Company | ||
---|---|---|---|---|
Overall Rating | 2.9/5 based on 1.9k reviews | 3.6/5 based on 2k reviews | 3.9/5 based on 29.8k reviews | 3.8/5 based on 26.4k reviews |
Highly Rated for | No highly rated category | No highly rated category | Skill development Work-life balance Job security | Job security |
Critically Rated for | Promotions Job security Salary | Promotions Salary | No critically rated category | Promotions Salary |
Primary Work Policy | Work from office 53% employees reported | Work from office 56% employees reported | Work from office 68% employees reported | Work from office 74% employees reported |
Rating by Women Employees | 3.1 Average rated by 576 women | 3.6 Good rated by 654 women | 3.7 Good rated by 9k women | 3.8 Good rated by 7.7k women |
Rating by Men Employees | 2.8 Poor rated by 1.2k men | 3.6 Good rated by 1.2k men | 4.0 Good rated by 19.2k men | 3.8 Good rated by 17.4k men |
Job security | 2.6 Poor | 3.6 Good | 3.8 Good | 4.0 Good |
View more
IntouchCX Salaries
IntouchCX salaries have received with an average score of 2.7 out of 5 by 1.9k employees.
E Support Officer
(1.3k salaries)
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₹1.5 L/yr - ₹4.5 L/yr
Senior E Support Officer
(617 salaries)
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₹1.9 L/yr - ₹5 L/yr
Senior Consultant
(314 salaries)
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₹3 L/yr - ₹5.5 L/yr
Quality Analyst
(261 salaries)
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₹2 L/yr - ₹5.1 L/yr
Customer Support Executive
(240 salaries)
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₹1.5 L/yr - ₹4.5 L/yr
Team Lead
(226 salaries)
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₹2.5 L/yr - ₹8.2 L/yr
Senior Associate
(169 salaries)
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₹2 L/yr - ₹4.6 L/yr
SME
(148 salaries)
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₹1.9 L/yr - ₹4.9 L/yr
Customer Service Executive
(145 salaries)
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₹1.7 L/yr - ₹4.5 L/yr
Customer Service Associate
(101 salaries)
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₹1.8 L/yr - ₹4.3 L/yr
IntouchCX Interview Questions
Interview questions by designation
Top IntouchCX interview questions and answers
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IntouchCX Jobs
Popular Designations IntouchCX Hires for
Popular Skills IntouchCX Hires for
Current Openings
IntouchCX Offices
Compare IntouchCX with

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3.7

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3.8

TCS
3.7

HCLTech
3.5

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3.5

Infosys
3.6

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3.7

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4.6

WNS
3.4

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3.6

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3.7

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3.9

Omega Healthcare
3.7

R1 RCM
3.9

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3.5

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3.6

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4.0

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3.3

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3.7

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3.7
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IntouchCX FAQs
When was IntouchCX founded?
IntouchCX was founded in 2001. The company has been operating for 24 years primarily in the BPO sector.
Where is the IntouchCX headquarters located?
IntouchCX is headquartered in Winnipeg, Manitoba and has an office in Hyderabad / Secunderabad
How many employees does IntouchCX have in India?
IntouchCX currently has more than 2,100+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in IntouchCX based on the number of reviews submitted on AmbitionBox.
Does IntouchCX have good work-life balance?
IntouchCX has a work-life balance rating of 2.8 out of 5 based on 1,800+ employee reviews on AmbitionBox. 54% employees rated IntouchCX 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read IntouchCX work-life balance reviews for more details
Is IntouchCX good for career growth?
Career growth at IntouchCX is rated as poor, with a promotions and appraisal rating of 2.5. 54% employees rated IntouchCX 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading IntouchCX promotions/appraisals reviews for more detailed insights.
What are the cons of working in IntouchCX?
Working at IntouchCX does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 1,800+ employee reviews on AmbitionBox.
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