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Intraday Supervisor- Real Time Management
2-6 years
Noida
1 vacancy
Intraday Supervisor- Real Time Management
Concentrix Corporation
posted 10hr ago
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Flexible timing
Key skills for the job
Job Description
- Manage a team of Real Time Analysts.
- Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis
- Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement
- Identify and analyze issue, complete post-mortem report and provide feedback
- Communicate with Partner/Client POCs to address variances
- First level of Escalation for Intraday issues.
- Experience in managing large scale complex operations in Real Time
- Experience in managing multi-site and multivendor environment
- Strong Communicator and decision maker
- Strong business acumen
- Should be a go-getter and a collaborator
- Analytical and Problem-solving ability.
- Ability to simplify complex operations into repeatable processes.
- Hands-on experience in Telephony and WFM tools. (CMS Avaya / Genesys / Cisco / Aspect / Verint / IEX)
- High attention to detail and sense of professionalism and ability to develop relationships
Employment Type: Full Time, Permanent
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Rating based on 12 Supervisor
reviews
Anonymous · Operations
in Gurugram
Friend circle. Canteen food. My team members
Salary is very poor. Facility Team is pathetic. HR partners are in affairs. Making environment very bad.
Read 12 reviewsSupervisor salary at Concentrix Corporation
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