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Manager - Professional Services Operations
Zenoti
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Utilize data analytics and performance metrics to identify areas for improvement and track the impact of continuous improvement initiatives
- Help develop and maintain key performance indicators (KPIs) to measure success and drive data-driven decision-making
- Work with the data and insights team to translate the Business Unit s reporting requirements onto PowerBi dashboards.
- Mapping of processes and tools to deploy solutions and measure improvements
- Identify gaps in process implementation and recommend solutions to ensure a seamless customer experience
- Process Documentation and updating existing SOPs.
What skills do I need
- 8+ years in Professional Services Operations or similar roles
- Ability to set strategy, creativity, and management skills to deliver on that strategy
- Certified Lean Six Sigma Green Belt (or higher)/ equivalent process improvement methodology certification/ MBA in Operations with working knowledge of Lean Six Sigma
- Ability to lead and influence others
- Ability to work with and influence stakeholders at senior levels of the organization
Desirable Requirements:
- Compelling communication skills
- Project Management experience
- Working Knowledge of PowerBi
- Exposure to PSA tools
Employment Type: Full Time, Permanent
Functional Areas: Other
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(based on 27 Zenoti interviews)
Job Portal
Referral
Campus Placement
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Walkin
56%
11%
11%
7%
4%
11% candidates got the interview through other sources.
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What people at Zenoti are saying
What Zenoti employees are saying about work life
based on 148 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Zenoti Benefits
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Manager - Professional Services Operations
8-10 Yrs
Hyderabad / Secunderabad
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