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108 Concentrix Corporation Jobs
Trainer II
Concentrix Corporation
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Trainer II Job Description
.
Role and key responsibilities:
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
- Accountable for achieving individual training performance metrics.
- Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids.
- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures.
Key Skills and Knowledge:
- Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships.
- 2 years total experience + 1 year experience in BFSI domain
Educational qualification: Bachelors Degree in related field with two to four years of relevant experience preferred.
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
Location:
IND Gurgaon Building 14 - 11F, Tower D Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
Prepare for Concentrix Corporation Trainer roles with real interview advice
Top Concentrix Corporation Trainer Interview Questions
Q1. Can you rearrange the sentences on basic given parts of sentences?
asked in
Customer Service Executive interview
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
asked in
Customer Care Executive interview
Q3. How would you handle the unsatisfied customer?
asked in
Customer Service Executive interview
What people at Concentrix Corporation are saying
Rating based on 52 Trainer
reviews
Anonymous · Customer Success, Service & Operations
in Chandigarh
Likes
5 days working and 2 weekoff
- Job security - Good
Dislikes
Salary is very low as compared to my designation
- Salary - Bad
+2 more
Trainer salary at Concentrix Corporation
reported by
269
employees
with 1-8
years exp.
₹2.2
L/yr - ₹6.4
L/yr
10%
more
than the average Trainer Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 27.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Concentrix Corporation Benefits
Submitted by Company
Financial wellness Health and personal development Flexibility and work-life balance Extra perks
Submitted by Employees
View more benefits 
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